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Release Note

[RN-230508-01] C700 Firmware Release Note (V1.1.10)

Dear All
Intellian is pleased to release new firmware for the C700 terminal. Please apply the firmware update to the models in Table 1.
It is recommended to apply this change at the next service call or visit or visit on board.

Table 1 Firmware Versions

No.Model NamePart no.Previous VersionRelease Version
1C700C1-70-A00X1.1.91.1.10
2C700 WinterizedC1-70-A0HR1.1.91.1.10

 Table 2 Summary of Changes
CategoryContentsApplied SoftwareComments
ImprovementThe location service (AptusLX Setup menu) output string now contains the IMEI # of the terminal.BDU 

Table 3 Software Details
ProductFile nameVersion
C700Certus700_v1.1.10Firmware1.1.10
ADU S/W1.0.1
BCX S/W2.4.5-13243

Categories
05 October 2020
Release Note

[RN-220624-01] C700 Software Release Note (v1.1.7)

Dear Valued Customers

Intellian is pleased to release updated firmware for the C700 terminal. Please apply the firmware update to the models in Table 1. It is recommended to apply this change at your next service call or visit on board.

Table 1 Firmware Versions

No.Model NamePart NumberPrevious VersionRelease Version
1C700C1-70-A00X1.1.61.1.7

See Table 2 for the list of new functions and improvements. Table 3 includes the dedicated link for downloading the firmware and shows the latest software versions for the different components of the terminal.

Table 2 Summary of Change
CategoryContentsApplied Software
New FeatureAdded the option for adding or removing the prefix '+9' when making outgoing callsBDU
ImprovementThe maximum number of firewall rules has been increased up to 40 options.BDU
Enhanced port forwarding mode addedBDU
Firewall rule application time reduced with immediate session flush.BDU

Table 3 Software detail
ProductFile nameversion
C700Certus700_v1.1.7.9-20220621Firmware1.1.7
ADU S/W1.0.1
BCX S/W2.4.5-13243

 

Categories
05 October 2020
FAQ

I am dealer and need an Engineer to attend the vessel for a repair, how do I arrange this?

Contact support@intelliantech.com providing them with the serial number of the antenna so they can generate a case for you. Provide them with Log files to analyse and advise if it can be something that can be fixed remotely. If there is a hardware error, the support desk personnel will advise and can hand over to the coordination team to have an engineer attend the vessel for you.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Are Intellian wooden shipping crates treated (fumigated) for International shipping?

All systems that are packaged in wooden crates are treated in compliance with the required shipping regulations as applicable. Treatment certificates can obtained from your account team or by contacting us at sales@intelliantech.com

Categories
Sales, Others
05 October 2020
FAQ

I have an error on my VSAT antenna. What should I do?

Download the last 5 days of data to the log file and contact support@intelliantech.com . Our support desk will be able to give you an analysis and advise you on how to resolve the issue.

Categories
Technical Support, VSAT
05 October 2020
FAQ

Can we buy direct from Intellian?

Intellian does not supply products direct, however we have a comprehensive Global partner/reseller network. Please click on "where to buy" link to locate your closest Intellian reseller or contact our sales team at sales@intelliantech.com

Categories
Sales, Others
05 October 2020
FAQ

Where are Intellian Antenna Systems stocked?

The majority of TVRO, FBB and VSAT systems are stocked at the 3 Global Logistics centres; Seoul-Korea, Rotterdam-NL, Irvine-California. Custom products are typically shipped direct from our factory facility in Korea. For specific stock information please contact your account team or contact us at sales@intelliantech.com

Categories
Sales, Others, VSAT, TVRO
05 October 2020
FAQ

No picture is showing on the TV set. What should I do?

No picture is showing on TV set There are a number of common issues that could cause you to have no picture on the TV set.

Improper LNB Skew angle: A proper LNB skew angle is needed when antenna targets a linear polarization satellite. The optimal skew angle can be found by rotating LNB at tracking mode by checking signal levels at Antenna Control Unit (ACU) or PC program. The satellite receiver has the ability to switch satellites automatically using a DiSEqC signal. Ensure the satellite configuration on your IRD must match the satellite setting on the Intellian system.
Out of satellite coverage zone: Intellian system will provide excellent reception within the antenna coverage area for your satellite television service. However, signal quality may degrade as you approach the edges of coverage zone.
Incorrect or loose RD connections: As part of the regular maintenance Intellian recommends all connections should be checked to ensure that they have not become loose. A loose RF connector can reduce signal quality. For Intellian® i3 and i4 , you need always connect your RF1 cable to your Antenna Control Unit (ACU). Please refer to the "Connecting the Antenna RF Signal Cable to the IRD" section of your owner’s manual for more information.
Type of multiswitch used: An active multiswitch must always be used to connect the Intellian system to multiple IRDs. Refer to your owner’s manual for directions on proper multiswitch /multiple IRD cabling.
IRD wiring: Refer to the "Connecting the Antenna RF Cable to the IRD" section in your Intellian owner’s manual and your IRD user manual to confirm that the IRD is properly connected to the antenna unit and the television.
IRD faulty: In the case of a faulty IRD, refer to your IRD user manual for service, replacement, and warranty information.
If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using via email at support@intelliantech.com.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Intermittent TV picture for short intervals. What should I do?

There are a number of common issues that may cause you to have an intermittent picture for short intervals.
Improper LNB Skew angle: This only applies in regions that use Linear signals such as Europe and South America, not applicable in US and Canada. A proper LNB skew angle is needed when antenna targets a linear polarization satellite. The optimal skew angle can be found by rotating LNB at tracking mode by checking signal levels at Antenna Control Unit (ACU) or PC program.
Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.
Out of satellite coverage zone: Intellian systems provide excellent reception within the antenna coverage area for your satellite television service. However, signal quality may degrade as you approach the edges of coverage zone.
Incorrect or loose RF connections: As a part of the regular maintenance Intellian recommends all connections should be checked to ensure that they have not become loose. A loose RF connector can reduce signal quality. For Intellian i-Series, you need always connect your RF1 cable to your Antenna Control Unit (ACU). Please refer to the "Connecting the Antenna RF Signal Cable to the IRD" section of your owner’s manual for more information.
Type of multiswitch used: An active multiswitch must always be used to connect the Intellian system to multiple IRDs. Refer to your owner’s manual for directions on proper multiswitch/multiple IRD cabling.
IRD wiring: Refer to the "Connecting the Antenna RF Cable to the IRD" section in your Intellian owner’s manual and your IRD user manual to confirm that the IRD is properly connected to the antenna unit and the television.
IRD faulty: In the case of a faulty IRD, refer to your IRD user manual for service, replacement, and warranty information.
Radar Interference: Intellian recommends that you do not mount the antenna on the same level as the radar, because the radar’s energy might overload the antenna's front-end circuits. Refer to the owner’s manual to make sure that your antenna unit is in the optimal location with regard to your radar unit.

If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using via email at support@intelliantech.com.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I locate the product shipping costs, shipping location, weights and dimensions?

Intellian distribute products from multiple logistics centers. Weights and dimensions for each product can be confirmed by your Intellian key account manager. If you are unsure who your key account manager is, please email sales@intelliantech.com with your request.

Categories
Sales, Others
05 October 2020
FAQ

The Intellian system will not find or lock on to the satellite. What should I do?

There are a number of possibilities that could explain why the system will not find the satellite. Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.

Outside of satellite coverage zone: Intellian systems provide excellent reception within the antenna coverage area for your satellite television service. However, the strength of satellite signal may be degraded as you approach the edges of coverage zone. Radar interference: Intellian recommends that you do not mount the antenna on the same level as the radar. Radio waves emitted from radar might interfere with Intellian.

Incorrect or loose RF connections: As part of the regular maintenance Intellian recommends all connections should be checked to ensure that they have not become loose. A loose RF connector can reduce signal quality. For Intellian i-Series, you need always connect your RF1 cable to your Antenna Control Unit (ACU). Please refer to the "Connecting the Antenna RF Signal Cable to the IRD" section of your owner’s manual for more information.

Radome off: Intellian recommends that you should keep the radome on during the satellite search or tracking mode. Direct sunlight or other weather factors may interfere with the sub-reflector’s optical sensors and it might cause the antenna tracking function to fail.

Incorrect satellite information: Incorrect satellite information (i.e. transponder frequency, symbol rate, NID or decode method) will result the antenna tracking function failed. Satellite information may be changed from time to time due to the satellite TV program or program provider change. You can contact Intellian authorized dealers directly to have the latest satellite information.

Multiswitch interference: An active multiswitch must always be used to connect the Intellian system to multiple satellite receivers (IRD). Insufficient voltage: Intellian recommends that the RF cable between antenna and Antenna Control Unit (ACU) should not be longer than 30-meter. Over 30-meter will result in the voltage drop and it might cause significant loss of signal gain. Please consult Intellian authorized dealers for technical support. In order to have your antenna operate normally, the output voltage from ACU to antenna should be at least 24V for Intellian i6 and 27V for Intellian i3 and i4.

Improper LNB Skew angle: A proper LNB skew angle is needed when an antenna locks on a linear polarization satellite. The optimal skew angle can be found by rotating the LNB while in tracking mode by checking signal levels in the Antenna Control Unit (ACU) or PC program. LNB failure: If you have an defective LNB, it might need to be replaced. Contact your local dealer, national distribution or Intellian product support for further assistance.

If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question via email at support@intelliantech.com

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Does Intellian have the spares I need in stock?

Intellian stocks spare parts at all the Intellian Global Logistics and support centers around the world. Contact your account manager or sales@intelliantech.com and they will be able to advise on cost, availability and lead time for delivery.

Categories
Sales, Spares Accessories
05 October 2020
FAQ

Does Intellian provide airtime?

Intellian does not provide airtime. Intellian communication systems are used by many airtime providers who are able to offer airtime services. Please contact your local account team or contact us at sales@intelliantech.com for contact information.

Categories
Sales, Others
05 October 2020
FAQ

Is HD available on all Intellian series?

Intellian Satellite TV Antenna Systems are capable of supporting High Definition programming when available on Ku-band. Most of the Sat TV companies transmit HD programing on Ku-band so the Intellian i-Series can support this when using a HD TV with an HD subscription. DIRECTV however transmit HD signal on Ka-band and so to receive HD DIRECTV the s-Series must be used.
If you are still having difficulties or have any questions, please contact the Intellian technical support team at support@intelliantech.com .

Categories
Technical Support, TVRO
05 October 2020
FAQ

Does Intellian offer product demos and where can I find details?

Please contact your regional sales team for a product evaluation or demos. Contact information is available in the About Us section, or you can email sales@intelliantech.com

Categories
Sales, Others
05 October 2020
FAQ

I'm getting a "channel not available" message on my TV

There are a number of common issues that can cause you to get a “channel not available” message on your TV when using a satellite receiver.
Antenna tracking wrong satellite: If you select a channel on the receiver, but the wrong programming or no programming appears on the TV, that channel might be carried on a different satellite from the one the antenna is currently tracking. Try switching to another satellite.
Receiver not activated for DIRECTV HDTV service: If you are unable to receive high-definition channels on your HD receiver, your receiver may not be activated for HDTV service. High-definition channels are not included with the basic DIRECTV package; you need to request that these special channels be added to your programming package. Premium HD channels, such as HBO HD, must be ordered separately.
Program guide not fully loaded at startup: Whenever you reboot the receiver (turn the power off or disconnect the power), the receiver needs to download the complete Program Guide from the 101° satellite. Therefore, be sure the antenna is tracking the 101° satellite whenever you reboot the receiver. Please be patient during this process it may take around 20 minutes for the receiver to load the entire Program Guide, which lists channels available on every DIRECTV® satellite. You cannot select a channel until it has been loaded in the Program Guide.
If you are still having difficulties or have any questions, please contact the Intellian technical support team at support@intelliantech.com .

Categories
Technical Support, TVRO
05 October 2020
FAQ

Where can I download the Aptus PC Software?

If you are a dealer and have access to the Intellian Partner portal, it can be downloaded from there.


Alternatively, you can contact support@intelliantech.com and they will be able to provide you with a link to download the latest version.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

I have a t-Series antenna, I will be sailing from America to Europe, will I need to make any changes to the system?

The t-Series antennas are Worldview capable, and have the Intellian WorldView LNB installed. This LNB operates in all regions for reception of Satellite TV signals. No changes will be required to be made on the hardware but you will need to reload the region file on the ACU for when you are in coverage of the European satellite. Once it has been reloaded, you can set the sat pair option to display the correct satellite. Steps can be found in the manual. If you have any problems, you can also contact support@intelliantech.com to assist you.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I locate my nearest dealer?

There are a number of ways to locate your nearest dealer, click on the "where to buy" link on our homepage and select your region to search for a local dealer, or you can contact the Intellian sales team at sales@intelliantech.com

Categories
Sales, Others
05 October 2020
FAQ

The antenna is not switching channels or satellites when using Dish or Bell TV with a MIM?

There are a number of common issues that could cause your antenna not to switch channels or satellites while operating with a MIM.
Incorrect satellite configurations: The satellite receiver has the ability to switch satellites automatically using a DiSEqC signal. Please ensure the satellite configuration on your IRD matches with the satellite setting on the Intellian system. Also ensure the MIM has power and the correct receiver is set as the Master receiver. This is displayed on the ACU and also on the MIM with indicator LEDs.
Incorrect or loose RD connections: As a part of the regular maintenance, Intellian recommends all connections should be checked out to ensure that all connections are tightly secured. A loose RF connection might drop signal quality significantly. For Intellian i-series, ensure to connect RF1 cable to your Antenna Control Unit (ACU). Please refer to the "Connecting the Antenna RF Signal Cable to the IRD" section of your owner’s manual for more information
Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location. Out of satellite coverage zone: Intellian systems provide excellent reception within the antenna coverage area for your satellite television service. However, signal quality may degrade as you approach the edges of coverage zone.
If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using email at support@intelliantech.com

Categories
Technical Support, TVRO
05 October 2020
FAQ

Does Intellian offer C Band Products?

Yes, Intellian has a 2.4m product portfolio of C Band products for both TVRO and VSAT. Intellian also offers a Multiband 2.4m systems that operate in either C, Ku- or Ka- band. For product information please contact your local account team or sales@intelliantech.com

Categories
Sales, Others
05 October 2020
FAQ

I have a technical problem with my antenna. Who do I contact?

If you have a technical issue with your antenna we recommend that you first contact the dealer or installer who supplied the equipment. You may also check the knowledge base to see if there is a solution already posted. Alternatively you can contact your local Intellian support center via email at support@intelliantech.com or direct by telephone using the numbers listed in the Contact Us page

Categories
Technical Support, Others
05 October 2020
FAQ

I would like a VSAT & TVRO solution for my yacht, can Intellian assist by quoting me for the antennas?

Contact sales@intelliantech.com, they will be able to advise on what system would be beneficial for you, and provide information on a local dealer who will be able to provide you with a quotation.

Categories
Sales, Others
05 October 2020
FAQ

Where can I download the manual and system diagram for an antenna?

Satellite TV systems manual and system diagrams are made available on the product pages. For VSAT antennas these can be downloaded from the Intellian Partner Portal or you can contact support@intelliantech.com and they will be able to provide you with the manual and system diagram.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Can the Intellian Satellite TV Antenna be used in both Asian and Europe?

The Intellian i-Series antenna models for Americas, Asia and Europe may appear to be identical but there are distinct differences in hardware inside the antenna; the LNB used to convert the satellite signal, located in the antenna of the satellite system is specific to the geographic location. It is not possible to receive Asia satellite signals using the European version and vice versa.
Intellian offers a solution for this with our Worldview products, these can work globally and electronically switch between regions. Worldview systems are available on all t-Series, the s80HD and s100HD along with the i6W and i9W.
If you are unable to find a dealer in your area, you can also contact Intellian directly via email at support@intellian.com

Categories
Technical Support, TVRO
05 October 2020
FAQ

I have an issue with my VSAT antenna, it is not tracking and always in search mode. What should I do?

If your VSAT antenna remains in Search mode on the display, please start by checking the following. Has the antenna worked or is this in the setup phase? Is the correct satellite set as the target satellite?
This is often set automatically from the modem using Open AMIP. Check that the modem is on and connected. It is also good to check that the signal is not blocked externally by a port crane or other obstruction. Also check that the GPS position is displaying the correct position for your area. If the system remains in search mode then contact your local dealer or Intellian Technical Support support@intelliantech.com .

Categories
Technical Support, VSAT
05 October 2020
FAQ

Is there any required parts or tools for antenna installation?

In the product installation manuals we list the suggested tools needed to complete an installation of the antenna and the antenna control unit. You may download the manuals for the product in the download section for each system.

Categories
Technical Support, Product, VSAT, TVRO
05 October 2020
FAQ

What is the operating temperature of Intellian antennas?

Intellian antennas have a safe operating temperature range and this information is provided in the manuals and in the product datasheets. There is also a safe storage temperature range and this is also listed in those documents. Please contact your local sales account manager for more information.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

What should I do if our?products were damaged during shipping?

Please inform the shipping carrier of any damage when you receive the items and then also contact the local Intellian logistics center who shipped the products to you.

Categories
Sales, Others
05 October 2020
FAQ

Are Intellian antennas capable of working with IDirect, Newtec and Comtech modems?

Intellian VSAT antenna systems are designed to work with all current modems. For special cases, you may contact Intellian Technical Support or Product Management to discuss modem interfacing protocols. Intellian antenna systems support the Open AMIP communication protocol.

Below is the example of configurations of iDirect modem and Intellian v100 ACU.




 

 

Categories
Product, Others
05 October 2020
FAQ

What Sat TV systems will support 4K or UHD programming?

This is dependent on the Sat TV service provider. In the US, DIRECTV is broadcasting some content in 4K or UHD and the Intellian s-Series works well with this content provided you have a 4K/UHD receiver, TV and are subscribed to 4K content.

Intellian s-Series can receive all DirecTV HD and SD channels.

Categories
Product, TVRO
05 October 2020
FAQ

Can I use a DVR on my Sat TV system?

It is possible to use a DVR (digital video recorder) on some of our Satellite TV systems. DVR receivers have two or more tuners that require individual RF feeds. This would require a multi-switch to accomplish this. It is also a requirement that the system does not switch satellites while recording, which happens occasionally with Dish Network or Bell TV broadcasts. Please check with your local dealer or supplier for more local information on which DVRs may work.

Below is the example of the multi-switch configuration with Intellian TV antennas.











 

Categories
Product, TVRO
05 October 2020
FAQ

Do you offer empty antenna domes so I can balance the look on my yacht?

Yes, Intellian does offer all of our antennas as empty domes to help balance the look of your yacht. Many of our customers also use the empty domes to hide other smaller antennas inside, such as GPS or AIS, to maintain a nice, sleek look.


The empty dome list of all Intellian antennas is as follows.




 

Categories
Product, TVRO
05 October 2020
FAQ

Can I get matching domes for my VSAT system?

Intellian offers a complete range of satellite TV systems in matching domes to the VSAT satellite communication antennas. See the Satellite TV pages for details.

All NX matching domes for equivalent sized TVRO system are available.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

How do I determine which size TVRO antenna I will need?

The most important selection criteria when choosing a satellite TV antenna is where you are going with the boat as the further offshore you travel the weaker the signal is and therefore you will need a larger antenna. Please consult the Satellite TV Coverage maps for your region and TV provider to determine the correct antenna for you.

Intellian Satellite TV page > Antenna Selector > Choose your Region (Americas/Europe & Middle East/Asia & Oceania) > Choose the satellite


Click the map to see the detailed coverage map and check the coverage and the recommended antenna.

 

Categories
Product, TVRO
05 October 2020
FAQ

If I travel into another region that uses a different TVRO Provider, what do I have to do to change programming?

This depends on the region that you are in. In Europe, you will need to get a new receiver for the area that you are in and select the new provider using the Load Region function in the setup menu. If crossing from one region to another you may need to change the LNB, or if you are using a WorldView antenna just select a new region in the Antenna Control Unit.

Certain regions of the world use different signal frequencies and polarization, so it is important if you plan to go to another region that you consider a WorldView antenna, as this will cover you wherever you go.

i-Series Load Region setup


t-Series Load Region setup



 

 

Categories
Product, TVRO
05 October 2020
FAQ

What size BUC requires the addition of an air conditioning system when using a 1.5 or 2.4 meter VSAT System?

While it is somewhat dependent on the average ambient temperature Intellian recommends air conditioning antennas that use 100W BUCs or higher. If the system will be operating in a colder climate then it may be possible to operate without.

Intellian offers the air-conditioning units for 1.5m or 2.4m VSAT systems as follows.

For v150NX system

For v240C, v240K, v240M, v240MT



 

Categories
Product, VSAT
05 October 2020
FAQ

Do Intellian Satellite TV systems operate on Ku-band or Ka-band?

Most of the Intellian Satellite TV systems are designed for receiving in Ku-band. The s-Series range, s6HD, s80HD, and s100HD enable simultaneous reception from all three DirecTV satellites; combining Ku- and Ka-band signals. These systems are specifically designed for DIRECTV in the US. In all other regions of the world Satellite TV is broadcast on Ku-band.

Intellian s-Series receives DirecTV Ku-/Ka-band simultaneously.

Categories
Product, TVRO
05 October 2020
FAQ

What are the DC power requirements for an i-Series antenna, ACU and MIM?

The i-Series Systems require 9-30 volts DC, with a maximum power requirement of 50W, typical 30W. The antenna receives its power via the RF1 cable between the ACU and antenna. The Intellian MIM is supplied with its own AC/DC adaptor that requires a 110 volt AC outlet, alternatively it can also be connected to the DC Power Out connection on the back of the i-Series ACU using the provided power cable. The MIM is only required on installations that are to receive Dish TV in the US or Bell TV in Canada.

I-Series Power Input


MIM AC/DC Adaptor

 

Categories
Product, TVRO
05 October 2020
FAQ

What is the local oscillator (LO) stability of the Intellian Global PLL LNB?

The LO stability of the Intellian Global PLL LNB is ±10 kHz (±1 ppm). This ensures better tracking performance and throughput stability for all Ku-band Intellian VSAT systems.

PLL LNB Specification

Categories
Product, Spares Accessories
05 October 2020
FAQ

Is Intellian a certified Inmarsat Global Express Terminal Manufacturer?

Yes, Intellian is a certified Inmarsat Global Express Terminal Manufacturer. We provide the GX100NX, GX100PM, and GX60NX Maritime Terminals. We also manufacture High Power versions with 10 Watt BUCs for increased uplink speeds.

Categories
Product, VSAT
05 October 2020
FAQ

What is the recommended safe distance we should keep when working on an operating and transmitting RF antenna system?

The Safe Distance varies based on antenna types and transmits power. All antennas are provided with suitable warning labels indicating the Safety Distance for the specific model. Please also consult the technical bulletin for specific details.

v60E

 

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Do engineers need to remove shipping brackets inside the antenna during the installation phase of all NX Series?

The NX series does not require the removal of shipping brackets as they are not required on the NX series of products. The antenna is protected by Dynamic Braking on all three axis. The dome does not need to be removed during the installation procedure. The RF cable also connects on the outside of the dome to ensure quick and efficient installation.

 
 

Categories
Technical Support, VSAT
05 October 2020
FAQ

The customer has an aging legacy Intellian v100GX onboard the vessel and we plan to replace it with a v100NX. Does the ship crew need to fabricate new mounting holes for the NX series?

The bolt pattern for mounting are the same, so the new antenna will be able to use the current mounting plate. Both legacy v100 and new v100NX and most Sub 1.5M series share the identical dimensions of 247.5mm bolt to bolt.

Categories
Technical Support, VSAT
05 October 2020
FAQ

How do I upload the FW and library on a t-Series system?

For t-Series, you can upload the FW and library from the Aptus web service within the antenna, just connect a browser to the antenna control unit and log in. Detailed instructions are contained in the manual.

Categories
Technical Support, Firmware
05 October 2020
FAQ

I need to download the latest firmware for my VSAT and TVRO system, where do I find them?

Using the Aptus PC software to update firmware is the best solution, as the software is linked to the Aptus Server and the latest versions of all the firmware and library files. Dealer & Partners can also locate the files on the Partner Portal or you can send the serial numbers to support@intelliantech.com and our engineers will be able to provide you with the latest firmware.


 

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

How do I preselect 2 or 3 satellites on the t-Series using the ACU front panel?

To change satellite settings on the antenna you will need to enter the Setup Mode using the menu and directional arrows on the keypad. Once in Setup the Satellite menu option allows you to set your satellites based on your country of operation and service provider. For a complete description please download the manual.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I view the Serial Number on an i-series ACU?

To display your serial number, along with software and firmware versions you need to enter Setup mode on the ACU. Once in setup, press Next until you are at the View Version option, click select and the Product Number and Serial number will be displayed. Click next to view other version information, or Exit to return to the main menu.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I connect Intellian Sat TV system to multiple IRDs (receivers)?

You can hook up multiple receivers to an Intellian system so that you can enjoy different channels on each TV monitor. All Intellian antennas are capable of supporting multiple receivers and TVs. To do this a multiswitch may be required with legacy type receivers or a SWM Splitter if using DIRECTV. If using Dish or Bell TV with a MIM, up to 4 receivers can be supported, additional receivers can be added with an extra MIM.
If you are still having difficulties or have any questions, please contact the Intellian technical support team at support@intelliantech.com .

Categories
Technical Support, TVRO
05 October 2020
FAQ

My antenna is tracking the right satellite but it will not get a DVB lock and continues to search.

Use the Setup mode again and reload the region file and perform sat pair selection. If you continue having the same issue, contact support@intelliantech.com so they can double check the frequencies to make sure that they are correct. Sometimes frequencies change on the satellite and it will need adjusting.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Where can I find a customer reference list?

You can obtain an up to date reference list from your account team or by contacting us at sales@intelliantech.com

Categories
Sales, Others
05 October 2020
FAQ

What are the specifications and dimension of the Intellian i3?

Complete Intellian i3 specifications, including power requirements, dimensions, and instructions for operation, can be found in the Intellian i3 product brochure and user manual, both of which are available to download in PDF format on the product page.
If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using email at support@intelliantech.com .

Categories
Product, TVRO
05 October 2020
FAQ

I'm getting a "Searching for Satellite Signal" message on the TV, what should I do?

Wiring problem: If the HDTV components are not wired correctly, the system will not work. Refer to your Owner’s Manual, verify that your system is wired properly.
Antenna powered off: The Intellian antenna must be turned on for the system to work. If the system is entirely non-functional, check the power switch or the circuit breaker to ensure that the antenna is turned on.
Antenna tracks wrong satellite: If you select a channel on the receiver, but the wrong programming or no programming appears on the TV, that channel might be carried on a different satellite from the one the antenna is currently tracking. Try switching to another satellite.
Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.
Outside of satellite coverage zone: Intellian systems provide excellent reception within the antenna coverage area for your satellite television service. However, signal quality may degrade as you approach the edges of coverage zone.
Weak satellite signal: Just like radio stations, some satellite TV channels are transmitted at a stronger signal level than others. If you're unable to receive a clear signal on one channel, try switching to a stronger channel. Weaker channels are more vulnerable to interference, such as rain or snow.
If you are still having difficulties or have any questions, please contact the Intellian technical support team at support@intelliantech.com .

Categories
Technical Support, TVRO
05 October 2020
FAQ

Can I buy a different color of radome?

All intellian antennas are provided in the same white color. We do provide our Mil Spec antennas in select grey color options. It is possible to paint radomes to match a boat color scheme, but this can have an adverse effect on the performance of the antenna. Please consult your local dealer.

Categories
Product, Sales, Others, VSAT, TVRO
05 October 2020
FAQ

What is the main difference between the v130 and the v130G?

The v130 and v130G have been replaced with the v130NX, however the main difference between the earlier models is the v130 required 3 cables to the antenna, where the v130G only required 2 cables and could operate in Gyro free mode. The v130NX system only requires an single cable to the antenna from the below deck unit.

Categories
Technical Support, VSAT
05 October 2020
FAQ

Where can I find information on Intellian APTUS software?

Aptus is the Intellian management and control software, which is now built into our recent satellite communication products. For older products, and t-Series a PC version of the program is available for download from your local dealer. This software is designed for dealers to manage and update Intellian products. For dealers and partners, download information can be found within our partner portal.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Can I use the existing cables I have installed on my boat to connect the TVRO antenna and ACU?

A quality RG6 Coax cable is highly recommended between the Intellian ACU and the antenna to get the best performance and reliability of your system. Ensuring the quality and reliability of old cables is always difficult. To ensure reliable performance Intellian recommends that you utilize the cables provided with the system or purchase similar type cables if required.
If existing cables are used, then ensure that the F-Type connectors are free from corrosions and the cables are in good condition, especially where exposed to the weather.

Categories
Technical Support, Spares Accessories, TVRO
05 October 2020
FAQ

What is the recommended material for the mounting pedestal used to install an Intellian antenna?

When installing Satellite antennas onboard a vessel, a strong and sturdy mount should always be used. These can be produced in a variety of materials, but should be produced to survive the extreme maritime environment. There are a number of dedicated mount manufacturers that produce a complete range of mounting solutions for the smaller Intellian TVRO systems. Check out Scanstrut or Seaview. For VSAT antenna installation please consult the manual for suggested solutions.

Categories
Technical Support, Spares Accessories
05 October 2020
FAQ

What does my error code signify from the diagnostic report?

All error codes and diagnostic report information is contained in the product manual. These product manuals can be downloaded from the product page.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Where can I download the latest firmware for my antenna and update it?

You can download the latest firmware for your antenna from within Aptus itself. On the top ribbon, click on firmware updates and a window where all the latest firmware versions will be displayed for the various antenna models will pop up. If you are connected to an antenna, it will highlight your the latest version in yellow. To update the antenna via the Aptus web interface please see consult the Firmware Upgrade Guide.

Categories
Technical Support, Product, VSAT, TVRO
05 October 2020
FAQ

Where can I download the service manual for my VSAT antenna?

Service manuals for the VSAT antennas are made available to registered Intellian Service Dealers through the Intellian Partner Portal.

Categories
Technical Support, Product, VSAT
05 October 2020
FAQ

How do I log in to the partner portal?

The Intellian Partner Portal is made available to all Intellian dealers and service partners. An account request can take 24 hours to be processed.

Categories
Technical Support, Sales, Others
05 October 2020
FAQ

How do I know which Spares part number I need for my antenna?

Spare parts are made available to dealers and service partners, and a Parts Lookup tool is available in the Intellian Partner Portal.

Categories
Technical Support, Spares Accessories
05 October 2020
FAQ

How do I set up my i-series if I want to use it on Dish or DirecTV?

The instructions for setting up your i-series to work with a particular Satellite broadcaster, such as DIRECTV or DISH Network are included in the manual, and can also be found on the quick setup guides available for download here: Link to DIRECTV Setup, Link to Dish Network Setup. i2 with Dish Link : (Link)

Categories
Technical Support, TVRO
05 October 2020
FAQ

Can you tell me which satellite to use in a certain region for Sat TV coverage?

Generally speaking each country has their own providers of Satellite TV subscription services. Intellian antennas are designed to be able to operate in any region, and through the built in satellite library, all the local regional providers are pre-programmed based on the country. Once you have decided on which Sat TV provider to subscribe with, then setting up the antenna system is very straightforward using the Load Region menu option. This is fully explained in the product manuals and quick start guides that come with the products.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Is HD TV available on all Intellian Sat TV systems?

To receive HD, a suitable HD receiver and subscription has to be used to get HD channels. The Intellian i-Series will display HD programming when available on Ku-band Satellite signals.
In the US, Dish Network sends HD programing on Ku-band and the i-Series will display HD, a MIM is required for operation with Dish. DIRECTV operate on a dual band system and to receive HD, Intellian dual band antennas, the s6HD or s80HD/s100HD WorldView must be used.
The i-Series will work with DIRECTV, but will only receives SD channels. Bell TV in Canada delivers HD programing on Ku-band, therefore the i-Series will display HD channels. For optimum viewing, an Intellian MIM should be used to automate satellite channel switching.
In European locations, most satellite TV providers transmit HD channels on Ku-band and so the Intellian i-Series should receive HD channels if they are provided as part of the subscription package. Please check with your local dealer.

Categories
Technical Support, Product, TVRO
05 October 2020
FAQ

Can I connect multiple TV screens to one Satellite TV antenna system?

One Intellian Sat TV system can be connected to multiple TV screens. Each TV will need to have its own Satellite receiver (set top box) and be connected to the antenna system using either a multi-switch or Intellian MIM.
This will allow viewers to watch separate channels on each TV screen. Note: if you only have one receiver, all of the TV screens will show the same programming.

Categories
Product, TVRO
05 October 2020
FAQ

Why do I lose some channels while I can still watch other channels?

An individual satellite has many different transponders, all broadcasting different programs. These transponders typically have different power levels. Signals from the weaker transponders will frequently be lost before the signals from the stronger ones, especially at the fringes of the coverage footprint. This also applies to local channels that are based on your billing Zip code. Once you sail out of your local region you will lose the locals channels, like the news and weather, but you will still be able to receive the national channels.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I change satellite settings on the t110W and t130W?

To change settings on the antenna you will need to enter the Setup Mode using the menu and directional arrows on the keypad. Once in Setup the Installation menu option allows you to set your region and satellite based on your country of operation. For a complete description, please download the manual and refer to page 50.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Where can I find the weight and shipping dimensions for Intellian products?

The Packaged weight and dimensions are available here: Link to Shipping weights and dims doc. Link

Categories
Sales, Others
05 October 2020
FAQ

What is the typical lead time on Intellian Satellite TV systems?

Intellian TVRO systems are stocked in our three global logistics centers and are generally available for rapid dispatch. PLease contact your local sales account manager for exact details.

Categories
Sales, Others
05 October 2020
FAQ

Where can I find your official warranty statements?

Intellian offers an industry leading Warranty Policy. The latest warranty information can be found here. Please make sure these are the latest approved and published policies.

Categories
Technical Support, Sales, Others, VSAT, TVRO
05 October 2020
FAQ

Does Intellian offer Dual VSAT Systems?

Intellian offers the option for Dual VSAT antennas on all the VSAT antennas. With the older units this can be accomplished using an external VSAT Mediator Link. However, the new NX-series of VSAT products and GX terminals the mediator is built in to the Antenna Control Unit, reducing the external components required to operate a dual VSAT system to help mitigate blockage and provide redundancy.

Categories
Sales, VSAT
05 October 2020
FAQ

If I decide to change my currently installed antenna, what is the process for decommissioning?

Removing an old antenna and replacing it with an Intellian system is straight forward, as the mounting arrangements are generally the same for similar sized antennas. You can also use the old cables if they are in good condition and are the correct type. Your local Intellian dealer can provide detailed information on how this can be done and how quickly it can be achieved.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Does Intellian offer Dual TVRO Systems?

Intellian TVRO systems can use the TVRO mediator to provide changeover from one antenna to another to mitigate blockage caused by obstructions onboard. All TVRO series can be operated with a Dual System Mediator, however with the s6HD please specify when ordering as the s6HD requires configuration for dual station operation.

Categories
Sales, TVRO
05 October 2020
FAQ

Does Intellian offer bundle pricing or other promotions?

Bundled product promotions are consistently provided throughout the year. Intellian also offers seasonal promotions.

Categories
Sales, Others
05 October 2020
FAQ

How do I order parts if I am not a dealer?

If you are not a dealer, please use the following link (Link) to find a local dealer to order the parts that you require.

Categories
Sales, Spares Accessories, Others
05 October 2020
FAQ

I am a dealer and would like to have access to the partner portal.

Please complete the registration form, once your application has been reviewed you will receive an email with login information.

Categories
Sales, Others
05 October 2020
FAQ

My antenna is under warranty, how do I order parts?

Raise a case with our support team and provide them with the details on where you want the part to be delivered. They will then raise an RMA and hand it over to the logistics team for part dispatch. A PO will be required but once we have the faulty part returned to Intellian, it will tested and once tested faulty the a credit will be issued.

Categories
Sales, Spares Accessories
05 October 2020
FAQ

Can Intellian supply ancillary equipment (cables, connectors, switches etc.)?

Typically we do not provide ancillary or 3rd party equipment such as interconnection cables, switches, modems etc, however in special cases we can accommodate below deck rack equipment requirements. Please contact your local sales department to discuss your project requirement.

Categories
Sales, Spares Accessories, Others
05 October 2020
FAQ

Does Intellian offer a Total Cost of Ownership Document?

Intellian antenna systems offer the lowest total cost of ownership, and we will be pleased to provide you with the information. Please contact your local Intellian account manager.

Categories
Sales, Others
05 October 2020
FAQ

Does Intellian offer bundle pricing or other promotions?

Bundled product promotions are consistently provided throughout the year. Intellian also offers seasonal promotions.

Categories
Sales, Others
05 October 2020
FAQ

What is the recommended RF cable type by distance for the v130G?

The v130G uses 50ohm RF Cables. (Distance: up to 35m: LMR300, up to 100m: LMR600, up to 200m: LMR1200). The v130G can also operate with the Intellian Fiber Link system and is recommended for longer cable runs. The NX-series of VSAT systems will only require a single RF cable with the same distance limits.

Categories
Product, VSAT
05 October 2020
FAQ

Are Intellian products and spare parts RoHS compliant?

Yes, All Intellian products and spare parts are RoHS Compliant.

Categories
Product, Spares Accessories, VSAT, TVRO
05 October 2020
FAQ

What is the wind load specification for the v100NX/v100GX/v100?

The wind load for the v100NX/v100GX/v100 is 100 knots (Operational)

Categories
Product, VSAT
05 October 2020
FAQ

What is the best storage environment for VSAT and large TVRO crates prior to installation?

The VSAT systems and larger TVRO systems are supplied in simple to open wooden crates, with quick to remove spring clips. These crates also have ventilation panels to allow air to flow into the crates to help stop mold. It is best to store these complete systems in a dry covered area, the location temperature should not exceed 20°C with a humidity of less than 60%. Do not cover the ventilation panels as that can stop airflow and cause moisture build up inside the crate.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

What differentiates you from your competitors TVRO antennas?

Intellian Satellite TV antennas use patented technology to make your viewing experience the best it can be. The Wide Range Search quickly finds the satellite signal, and the Dynamic Beam Tilting tracks the satellite signal using a spinning sub reflector, making the antenna much quieter in operation with less wear on the system. We also offer a 3 year warranty on the Satellite TV systems.

Categories
Sales, TVRO
05 October 2020
FAQ

Where can I find a dealer location on Intellian's website?

Please click on the Where To Buy link to find a dealer in your area. This searchable dealer locator will list dealers in your region and what products or services they offer.

Categories
Sales, Others
05 October 2020
FAQ

How do I choose an airtime provider?

Intellian does not supply VSAT airtime, but Intellian antennas work with all major airtime providers. We recommend that you contact your local sales account manager who can advise on the available providers in your region that would be best suited to your specific requirements.

Categories
Sales, VSAT
05 October 2020
FAQ

Can I paint the radome to match my yacht color scheme?

It is possible to paint radomes to match a boat color scheme, but this can have an adverse effect on the performance of the antenna. Please consult your local dealer.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Does Intellian have X Band products?

Intellian does not offer X-band antenna products currently. We are always developing new products and so please contact your local Sales or Product Manager who will be able to discuss your requirements and advise on upcoming options.

Categories
Product, Others
05 October 2020
FAQ

What warranty does Intellian offer with its systems?

Intellian offers an industry leading 3 year parts and 2 year labour on all our satellite TV systems and VSAT systems with some exceptions. Please see the product details page for details and product specific warranty information.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

What i-Series antenna is best suited for my small yacht?

The correct antenna is selected based on your cruising area and how far offshore you may sail. The Satellite TV broadcasters send their signal to land, and so as a boater we are using the fringe of the signal. The further offshore we go, the weaker the signal and therefore the larger the antenna needs to be. Go to the following link (www.intelliantech.com/Sattv/i-Series), you will be able to use the coverage selector to identify which antenna size is best suited for you. It will also show the coverage for the satellite TV service. You should also consult with your local dealer for local advice.

Categories
Product, Sales, TVRO
05 October 2020
FAQ

I am in America but the satellite on the display is for Europe.

The factory default is to show a European satellite, so you will have to "Load Region" using the Setup Mode. Reload the region file for your continent, select the region and service provider. The system will then program the correct satellites to look for.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Is periodic maintenance needed for Intellian Sat TV Systems?

There is no specific periodic maintenance required for Intellian Sat TV systems. However, Intellian does suggests that you rinse the radome once a month to remove any dirt or grime and visually inspect connections, cables and components every year.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Where do I go for spare parts or technical service?

Intellian provides worldwide technical support through our dealer network. Please visit the Where to Buy page to find the location of the dealer nearest you.

Categories
Technical Support, Spares Accessories
05 October 2020
FAQ

Are Intellian VSAT products Anatel Type Approved for use in Brazil?

Yes, Intellian VSAT products are Anatel type approved. Please contact your local sales representative for copies of the current Anatel Certificates. Certification labels are also placed on all certified antenna systems.

Categories
Product, VSAT
05 October 2020
FAQ

How do I setup the antenna parameters with a PC program?

Instead of pressing buttons on the Antenna Control Unit (ACU) to setup the satellite tracking parameters, you can just use Intellian Aptus PC program with your PC or Laptop to control the system. Please contact your local dealer for a link to download Aptus PC. If you are a dealer or partner, you can download the Aptus PC software in the Partner Portal.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

What are the terms and conditions of the Intellian limited warranty?

Intellian offers an industry leading product warranty. You can read the full warranty details on the Support page under the Warranty Section.

Categories
Technical Support, Product, VSAT, TVRO
05 October 2020
FAQ

Where can I find the radome outline drawings?

The Radome outline drawings are made available along with the System Diagrams, on the product Datasheets and also at the bottom of each product's web page. CAD drawings are also available, please contact your local sales representative to receive CAD files.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Is there a buffer for the antenna operating temperature range?

Normally up to +10 deg C. is okay. For the v150 and v240 antennas, however, if the system is exposed to high temperatures, Intellian recommends installing air conditioning, and both antenna systems have AC options.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Do the v-Series VSAT Systems have a low radar cross section?

The v-Series VSAT systems does not have a low radar cross section.

Categories
Product, VSAT
05 October 2020
FAQ

What is the recommended power cable size by distance for the Above Deck Unit (ADU) of the v100GX / v100 VSAT systems?

The recommended power cable for the ADU is 2.62mm2 (AWG13: for cable length less than 100m) and 4.17mm2 (AWG11: Cable length is more than 100m and less than 200m). Ring Size: Ø 4.3 , Fork Size: Ø 3

Categories
Product, Spares Accessories, VSAT
05 October 2020
FAQ

Where can I find a user manual or brochure for an Intellian product?

Downloadable PDF versions of brochures and datasheets are located on the specific product page in the products section of our website. Additional VSAT manuals are available to partners in the Intellian Partner Portal.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

What are the specifications of the Intellian i4?

Complete Intellian i4 specifications, including power requirements, dimensions, and instructions for operation, can be found in the Intellian i4 product brochure and user manual, all of which are available to download in PDF format on the individual product page.

Categories
Product, TVRO
05 October 2020
FAQ

How can I become an Intellian Product Reseller?

Please complete the form to request information on becoming an Intellian reseller.

Categories
Sales, Others
05 October 2020
FAQ

How can I obtain the intellian MSRP Pricing?

Intellian publishes the MSRP price list and provides these to authorized Intellian resellers. You may contact one of our resellers listed on the Where To Buy page to receive MSRP pricing. For our reseller partners, MSRP pricing is available on our partner portal. Intellian resellers receive the MSRP pricing in the annual pricing & program guide distributed each year.

Categories
Sales, Others
05 October 2020
FAQ

Where are Intellian spare parts stocked?

Intellian spare parts are stocked at each of our Global Logistic Centers; Seoul-Korea, Shanghai, Singapore, Rotterdam-NL, Irvine-California. In addition many of our support partners stock Intellian Spare Part kits and the location of our support partners can be found by clicking on the "where to buy" button.

Categories
Sales, Spares Accessories, Others
05 October 2020
FAQ

What is the NMEA heading sentence Intellian antennas support?

Intellian systems support NMEA2000 and NMEA0183 for heading input. The system expects to see the following sentences for heading information, NMEA0183, HDT, or HDM if HDT not available and for NMEA2000 PGN 127250 Vessel Heading.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

We want to add our company details to the 'where to buy' section of the website, how do we arrange this?

The Where To Buy section of our website includes our active reseller partners. Please contact your regional sales manager to discuss being added to our website listing.

Categories
Marketing, Others
05 October 2020
FAQ

Channels on the 110° satellite are not viewable, but others remain okay. What should I do?

There are a number of common issues that can cause some channels on the 110° satellite to not be viewable, while others remain okay.
Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on the vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.
Outside of satellite coverage zone: Since the 110° satellite transmits TV signals at a lower power than the 129° and 119° satellites, the coverage area of the 110° satellite differs slightly from the coverage area of the 129° and 119° satellites. As you approach edge areas of the 110° satellite, signal quality will degrade while the signal quality of the 129° and 119° satellites may remain relatively strong.
Weak satellite signal: Just like radio stations, some satellite TV channels are transmitted at a stronger signal level than others. If you're unable to receive a clear signal on one channel, try switching to a stronger channel. Weaker channels are more vulnerable to interference, such as rain or snow.

Categories
Technical Support, TVRO
05 October 2020
FAQ

What is the difference between an Intellian i6 and the Intellian i6P?

Both the Intellian i6 and i6P are powered by Intellian’s proprietary Wide Range Search (WRS) algorithms, Dynamic Beam Tilting (DBT) technology and automatic skew adjusting system. The Intellian i6P has an Auto-skew function that is recommended for vessels using linear satellite TV signals, such as used in Europe, South America and Asia, which allows the Intellian i6P to outperform any similarly sized antenna on the market when traveling greater distances. For North America, the satellite TV signals are Circular and the "P" versions are not required.

Categories
Technical Support, TVRO
05 October 2020
FAQ

What are the ac/dc power requirements for an i-Series antenna, ACU or MIM?

The ACU requires 9-30 volts DC. The antenna receives its power via the RF1 cable between the ACU and antenna. The MIM requires a 12 DC input and is supplied with a cable to connect direct to the ACU to be powered, it is also supplied with its own AC/DC adaptor.

Categories
Technical Support, TVRO
05 October 2020
FAQ

What events are you taking part in this year?

Intellian lists all events we will attend on our homepage. We also host online events and webinars throughout the year. Those activities will be posted on the website and on Intellian social media channels.

Categories
Marketing, Others
05 October 2020
FAQ

What events are you hosting this year?

Intellian hosts a number of webinars and online events throughout the year.

Categories
Marketing, Others
05 October 2020
FAQ

We require an image of your product for promotional purposes, how we acquire a product photo?

On each product page you will find a link to download a set of product images. For our partners, images can also be found in the Intellian Partner Portal. If you have trouble finding what you are looking for, please contact the regional marketing team.

Categories
Marketing, Others
05 October 2020
FAQ

Are you hosting any seminars this year?

Intellian will be hosting a number of webinars in place of seminars.

Categories
Marketing, Others
05 October 2020
FAQ

Who is the main marketing contact in my region?

Intellian has regional marketing contacts in Europe, the Americas and Korea. You may contact us using the information request form, or by calling the regional office closest to you. Contact details are listed on the Contact Us page.

Categories
Marketing, Others
05 October 2020
FAQ

What is the process for warranty cases?

Intellian offers a comprehensive warranty on all their products. You may also contact your local Technical Support for help and guidance.

Categories
Product, Others
05 October 2020
FAQ

What warranty information do we have to send Intellian?

Please complete the included Warranty Card (US) or register your product using the Warranty Registration form

Categories
Product, Others
05 October 2020
FAQ

Who do we send our warranty information to?

You can register your system here for warranty purposes

Categories
Product, Others
05 October 2020
FAQ

Is there anything I need to do to activate my warranty?

Intellian warranty is based on the purchase date of the equipment. You can register your product. Please see the complete warranty information on our Warranty page.

Categories
Product, Others
05 October 2020
FAQ

Can I cut the connectors off the coax cables provided by Intellian to ease the cable pull and install my own connectors?

Intellian understands that pulling cables can be difficult with the connectors installed. If you need to cut those connectors off to complete the installation we recommend that you utilize RG6 watertight compression connectors and crimping tool to ensure that the connectors are securely installed.

Categories
Technical Support, Spares Accessories, VSAT, TVRO
05 October 2020
FAQ

What is the maximum cable length I can have between the antenna and ACU on an i-Series system?

Intellian recommends a maximum of 100 feet with RG6 type cable.

Categories
Technical Support, TVRO
05 October 2020
FAQ

What multi-switch does Intellian recommend if I have multiple receivers on my boat?

Any active multi-switch from a reputable electronics provider is recommended.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Can I receive HD channels with the i-Series antennas?

The i-Series antenna is a Ku band antenna that is able to track and receive Dish TV, Bell TV (Canadian), DirecTV Latin America, European and Sky Mexico’s SD and HD channels. For DIRECTV the i-Series will only show the SD channels, for HD DIRECTV the s-Series is required to be able to track all three DIRECTV satellites for HD and UHD programming.

Categories
Technical Support, TVRO
05 October 2020
FAQ

When and why is the Intellian MIM needed?

The Intellian MIM is a four port multi-switch Intellian developed for Dish TV and Bell TV Networks. With the Dish TV MIM your i-Series antenna will be able to automatically switch between the three satellites Dish TV uses to broadcast, based on channel selection. It also enables the receiver to successfully complete the "check switch" function.

Categories
Technical Support, TVRO
05 October 2020
FAQ

What is the “dish type” and “switch type” that I select on my DirecTV receiver?

For the i-series antennas: Tracking DTV101 Dish Type: 01: 18” Round

Categories
Technical Support, TVRO
05 October 2020
FAQ

Do I need to install the GPS connection to the ACU?

In most installations, the GPS connection to the ACU is not required. i-, s- and t-Series systems have GPS antenna built in (with the exception of the i2 which does not have the GPS built in).

Categories
Technical Support, TVRO
05 October 2020
FAQ

Do I need a special Dish TV or DIRECTV receiver to work with an Intellian antenna?

The standard Dish TV and DIRECTV receivers will successfully work with an Intellian antenna. We recommend the Dish Network model ViP211 HDTV receiver, and for DIRECTV the H24 or H25 receivers should be used. Please not that many older SD only receivers are no longer supported.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How about 4K or UHD programming?

DIRECTV 4K or UHD programming is supported when using the intellian s-Series. A suitable 4K receiver, subscription and compatible TV is required.

Categories
Technical Support, TVRO
05 October 2020
FAQ

If I install an Intellian system myself, is the warranty still valid?

If you have a problem with an antenna system that you installed yourself we recommend that you first have an Authorized Intellian Dealer look at your system to determine if the issue is with the equipment or the installation. They can then assist with the warranty process if there is a failure in the equipment. However if the failure is due to the installation the system and installation are not covered under warranty. Authorized dealers can be found using the Where To Buy page

Categories
Technical Support, Others
05 October 2020
FAQ

Which products are compatible with the Dual TVRO Mediator to solve blockage issues onboard a vessel?

To install dual TVRO antennas a mediator must be used to switch between the antennas. When one antenna may have its signal blocked by part of the vessel, the system will switch over to the unblocked antenna. All Intellian Satellite TV systems can be used with the Intellian Dual TVRO Mediator.

Categories
Product, TVRO
05 October 2020
FAQ

What parts are needed to convert a v100 w/ Mini NJRC 8W BUC to a Mini NJRC 16W BUC?

To upgrade the BUC power from 8W to 16W you'll need to have a 16W BUC Power Supply (P/N: V3-8054) and a Mini NJRC 16W BUC (P/N: V1-2213).

Categories
Technical Support, VSAT
05 October 2020
FAQ

Are t-Series TVRO systems in compliance with EN60950?

Yes, all t-Series TVRO systems are EN 60945 and EN 60950 compliant.

Categories
Product, TVRO
05 October 2020
FAQ

Where can I find the System Diagram for Intellian products?

You can find the System Diagram at the bottom of each product page. System diagrams are also available on the individual product Data Sheets available in the "Download" section for each product.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Can I receive HD channels with i-Series antennas?

The i-Series systems are Ku-band stabilized antenna systems that are able to track and receive DIRECTV SD channels, Dish TV Network, Bell TV (Canadian), DIRECTV Latin America, and Sky Mexico’s SD and HD channels.
In other regions, such as in Europe, that transmit HD programing on Ku-band, the i-Series can receive these, as long as they are included in the users subscription package from the Sat TV provider and the system is within the satellite signal footprint. For DIRECTV HD programing the s-Series of products should be used to be able to view channels in HD and 4K.

Categories
Product, TVRO
05 October 2020
FAQ

What is the power consumption of the air conditioner supplied with the 2.4m antenna of the v240 series?

This is dependant on which air conditioning unit is installed, but generally 2.65KW on average and max. 3.3KW and both versions require 220VAC to operate.

Categories
Product, VSAT
05 October 2020
FAQ

Who is Intellian's main Media and PR contact?

Intellian has regional Media and PR contacts in Europe, the Americas and Korea. You may contact us using the information request form, or by calling the regional office closest to you. Contact details are listed on the Contact Us page.

Categories
Marketing, Others
05 October 2020
FAQ

How long does an antenna installation take on average??

This depends on a number of factors onboard the vessel more than the equipment being installed. For a smaller satellite TV system it can be installed in about one full day depending on the complexity of the antenna mount and cable run. For a satellite communication systems this again depends on the mounting of the antenna and the cable runs. This could take two to three days, however once the cables are installed and the system mounted the Aptus NX software Installation Wizard guides the installer through an installation and this can be completed very quickly.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Where is Intellian's warehouse?

Intellian has three main logistics centers that stock products. Irvine, CA for the Americas, Rotterdam, NL for Europe, Middle East and Africa and Seoul, Korea for the Asia region. We also stock some products in our facility in Singapore and in China.

Categories
Sales, Others
05 October 2020
FAQ

Can I order customized products? (performance, design)

Please contact your local Intellian sales contact to discuss custom products.

Categories
Sales, VSAT, TVRO
05 October 2020
FAQ

What is the country of origin for Intellian products?

All Intellian products are designed and built in South Korea and therefore the Country of Origin is South Korea.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

I need a maritime TV antenna but I don't know which one is right for me. What would you recommend?

The Intellian satellite TV antenna should be selected based on coverage area and the region of operation. This combined with the size and type of vessel is the best way to choose which antenna to select. Contact your local authorized Intellian dealer and they can make a personal recommendation for you based on your normal sailing area and the TV service you wish to subscribe to.

Categories
Product, Sales, TVRO
05 October 2020
FAQ

What is the smallest size of VSAT antenna?

The smallest VSAT antenna that Intellian provides is the Intellian v60E. This is a compact 60cm VSAT antenna. Please see the VSAT product pages for comparison details.

Categories
Product, Sales, VSAT
05 October 2020
FAQ

If my antenna is damaged by lightning, what should I do?

If your antenna system is struck by lightning it most likely will be damaged beyond repair. This can also occur if lightning strikes somewhere on the vessel and not the antenna directly. The sensitive electronics in all systems onboard is often completely beyond repair and we recommend that it be replaced. The charge can also be so great that it can destroy the RF cables, and it would be recommended to also replace those as well. Please consult with your local Intellian dealer.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

If my radome is damaged, can I keep using it without repair? Does Intellian offer repair service for damaged radomes?

Intellian radomes are built using very special composite materials to allow the satellite signals to pass through and so cannot generally be repaired. Intellian does offer replacement domes, or complete replacement radomes. We recommend that any damaged domes are replaced quickly so as to not let water get inside the antenna.

Categories
Technical Support, Sales, VSAT, TVRO
05 October 2020
FAQ

If water leaked into my antenna, what is immediate action that I need to take?

It is never good to mix water and sensitive electronics, however Intellian radomes are designed with drain holes to allow small amounts of water out, combined with internal protection of the components. You should temporarily patch any holes in the dome and when possible have a local service dealer service and replace the damaged radome, making sure any remaining moisture is removed.

Categories
Technical Support, VSAT, TVRO
05 October 2020
FAQ

Does Intellian?have an antenna system for land or air?

Intellian is constantly developing new antenna systems for use across all markets so please check back to find the latest information on our new systems for users beyond marine.

Categories
Product, Others, VSAT
05 October 2020
FAQ

Where can I find information of product EOL?

When an Intellian product is EOL and no longer supplied a Product Bulletin is sent out and posted to the Intellian Partner Portal. For product specific information you may contact the local product management contact in your region.

Categories
Product, VSAT, TVRO
05 October 2020
FAQ

Why did my Satellite TV system fail to acquire a lock on the correct satellite?

There may be blockage of the satellite signal from a nearby structure or you may have travelled outside the coverage area for that particular model and service. Occasionally the satellite operator may have made a change within the satellite and we will need to update the firmware in the ACU to match the satellite changes.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I find my antenna's serial number ?

The antenna serial number is inside the antenna next to the antenna model. It is also on the box, in the manual and on the outside of the radome. You can also see the serial number using the front panel display on the ACU, please consult the manual to do this.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Why does the ACU show "Communication Error" on the display?

Communication error message means there is no communication between the antenna and the antenna control unit. Check the antenna cable and connections to make sure they are tight and the cable is not damaged. If the error still shows then please contact a local dealer for technical support assistance.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Why is the TV not showing a program when the satellite antenna is tracking a satellite with a strong signal level?

Please check the NID lock in the ACU indicated by a solid "DOT" on the display. If NID is not locked, you may have started to track the wrong satellite. In this scenario, wait until the TVRO goes to search mode and acquires the correct satellite. If you have a lock it could also be the channel you are looking at may not be available, try changing the channel.

Categories
Technical Support, TVRO
05 October 2020
FAQ

Can I use your logo for promotional activities?

Please contact the Intellian Marketing in your region to get the latest Intellian logo files and brand guidelines. They will also be able to assist with approval for use in your promotion.

Categories
Marketing, Others
05 October 2020
FAQ

We would like to create a joint social media campaign together. Who do I contact to discuss further?

Please contact the Intellian Marketing contact in your region to discuss COOP marketing opportunities.

Categories
Marketing, Others
05 October 2020
FAQ

We would like to display one of your products at a show. How do we arrange this?

Please contact the Intellian Marketing contact in your region to discuss show and exhibition display products.

Categories
Marketing, Others
05 October 2020
FAQ

Does Intellian have a website for online purchase??Can?I buy antenna systems online?

Intellian does not offer direct online sales. A number of our resellers offer Satellite TV systems for online purchase. Please see the Where To Buy section of our website.

Categories
Sales, Others
05 October 2020
FAQ

How can I watch a High-Definition (HD) broadcasting on my TV?

You must have a high-definition television set and an activated HD receiver in order to receive and watch high-definition programming. Intellian HD Antenna Control Unit (ACU) enables you to have a full range of HD broadcasting if available from the TV provider. In the US, DIRECTV in HD requires an s-Series antenna to resolve the Ka-band signals. All other providers use Ku- band for HD services.

Categories
Technical Support, TVRO
05 October 2020
FAQ

How do I activate a satellite receiver?

Activating and using your Intellian satellite TV system is almost same as your home satellite TV service. You should contact your local satellite TV provider.

Categories
Technical Support, TVRO
05 October 2020
FAQ

We would like to create a joint advertising campaign with Intellian, who do I contact to discuss further?

Please contact the Intellian Marketing contact in your region to discuss COOP marketing opportunities.

Categories
Marketing, Others
05 October 2020
FAQ

If I want to stream video, how big of an antenna should I buy?

Steaming services require a certain bandwidth to provide the capacity to stream content. This depends on the service and also the number of users onboard wanting to stream. Lower resolutions can be streamed with a 1mbs service, but this is dependent on the airtime provider.
All Intellian VSAT antennas can provide the bandwidth to stream, however using a larger antenna generally reduces the cost of the airtime. We recommend you contact your local airtime provider to discuss your bandwidth requirements, but you can be assured that all Intellian VSAT antennas can stream content.

Categories
Product, Sales, Others, VSAT
05 October 2020
Technical Tips

VSAT EL Adjust (Callibration) Issue Log Analysis Tips

Knowledge Contents
#Library: Technical Tips
#Related Model: T-Series / VSAT
#Tags: EL Adjust / Callibration

Objectives : to Recognize EL adjustment was done correctly or not whole Log Analysis.

  • Select sequentially “Signal” and “REL_AZ”, “EL”.
    • While VSAT/TVRO doing search 3 mode.
    • To recognize Gap of EL movement Searching -> Tracking. Eheck EL adjustment 
    • It will take a longer time to track satellite if EL adjust is not correctly made.

 

Categories
Technical Support, VSAT
05 October 2020
Case of Failure

v100 ACU Fuse Error Case of Failure

Creation Date: July. 11. 2016
Version: 1.0
Library: Case of Failure
Related model: v100
Tags: Unstable Tracking, ACU Fuse, 
Additional Description: Spare parts
Subject: Main Fuse of ACU was damaged

It is reported that the ACU powered down due to fuse damaged as below. 
The Main fuse below can be damaged at times; therefore, please check the fuse of the rear of the ACU when you encountered ACU power failure.  




 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TN#19-008 Release Online Training for v85NX, v100NX

Technical Bulletin (Internal Notice)
Document No.: TB#19-008
Date: 9th, July, 2019
Classification: Internal
Attn: Regional Training Manager / Global TS Group
Related Model: v85NX, v100NX
Subject: Release Online Training for v85NX, v100NX

1. Introduction

 Please note that HQTS has released New Online Training Course for NX-Series (v85NX, v100NX combined) online training course on Litmos which including assessment on each session. Accordingly, v85NX Online Training Course to be de-activated soon.
 The training managers on each region should be aware of this online training and utilize it in various ways.
Detail admin work instruction manual is under creation now and we will have short training session during our workshop in next week. In addition, Michelle, Nas, Patrick, and Richard have been assigned as admin rights – to able to assign person to course, invite person, team and monitor progress.
 

2. Upcoming Online Training Course
- GX100NX Online Training: 17th. July.
- v150NX Online Training: 22th. July.
 
 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

[TB-191028-01] C-band Interference issue by 5G signal

Technical Bulletin
Document No.: TB-191028-01
Date: October 28, 2019
Classification: External
Attn.: All customer
Related Product: t240CK, v240C, v240M, v240MT
Subject: C-band Interference issue by 5G signal

REASON FOR NOTICE

The reception of C-band satellige signal has been in trouble in 5G mobile communication service area since 5G service is launched. This 5G signal has affected on the reception of the problem of the broadcasting and satellite communication service.
Currently it cannot be solved because 5G signal frequency range is included in C-band frequency range.
In this case, it will be resolved if you get away from the service area of 5G mobile communication service.

DETAILS
The frequency range of 5G and C-band are like below.
Service5G ServiceC-Band Service
Freq Range3350 ~ 3900 Mhz3400 ~ 4200 MHz
During the trouble shooting of this issue, Intellian has measured the noise like below.
It has been in 5G service frequency range.
 


Please contact your local TS team or PM team should you require any further information.
 
 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

[TB-180123-01] Russian Satellite Selection Guide for FB Terminals

Technical Bulletin
DocumentNo.: TB-180123-01
Date: January 23, 2018
Classification: External
Attn: All Customers
Related Product: FB150, FB250,FB250R, FB500 , FB500R
Subject: Russian Satellite Selection Guide for FB Terminals

Introduction

This technical bulletin is to inform the Intellian partners and end users of the Russian Satellite Selection guide on FB terminals to meet the recent Russian Regulatory Requirements.

Description
All FB terminals that are operating within the borders of the Russian Federation will be required to land their traffic via the Russian national satellite access station (SAS), which is hosted on Inmarsat’s MEAS region satellite. As a consequence, FB terminals operating in Russia will need to connect only to the MEAS satellite and not to the EMEA or APAC satellites, which overlap the Russian Federation footprint.
For FB maritime terminals, this new regulation applies for all ships operating within 12 nautical miles from Russian coastlines or while in Russian territorial waters.
All Intellian FB terminal firmware has been upgraded to enable the auto-satellite selection by geographic location in the FB terminals.
With the latest firmware upgrade, the FB terminals operating within 12 nautical miles from the Russian coastlines will automatically switch to Inmarsat MEAS satellite.

Guide for End Users
1. To meet the Russian Regulatory Requirements, it is mandatory to upgrade the firmware to the latest version and the firmware version for each FB terminal is available via the link below.
2. End Users should ensure that, using the web console, the FB terminal shows the FB system is pointing to the MEAS satellite when in Russia.

Please contact Intellian Product team should you require any further information.
Thank you.
 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TB#20-001 Checkpoints for Skew Error on v240MT (Gen-I)

Document No.: TB#20-001
Date: 21, February, 2020
Classification: External
Attn: All Tech Support
Related Model: v240MT (Gen-I)
Subject: Checkpoints for Skew Error on v240MT (Gen-I)

1. Overview

It has been reported that there are a few cases on v240MT Gen-I system related Skew Error. The purpose of this document is to inform field engineers to check a couple of things when encountered skew error on v240MT Gen-I system.
- Check the cable interference when rotating Tri-Band module with your hand.
- Be sure that the Geneva gear module (Ku) rotates without interference on TEST mode
- Check if the version of POL(Pol2) firmware is 1.18 or later, which is v1.22 FW package. 

2. Checkpoints to resolve skew error
     2.1 Check cable routing on Tri-Band module
Overview
It has been reported a few cable damages on the v240MT Gen-I system related to Tri-Band module as below. Below pictures indicate the cable damages near the Tri-band module. As you can see, cables may get stuck in belt guides or get caught in other structures as below.
 
 
How to check 
1. Turn off the BUC / antenna power to check the cable condition.
2. By rotating the tri band module, make sure that the related cables are routed correctly without interruption.
 
      2.2 Check cable routing on Geneva Gear
Overview
Intellian has been encountered skew error due to Ku RF cable stuck as shown in the right. Engineers have to check if this structure rotates without the cable interference as well. 

How to check 
 1. Turn off the BUC / antenna power and change to TEST mode.
 2. Turn on the Antenna power and pull down the reflector to check the gear movement when it start initialization. (No power is applied to the motors on three axis in TEST mode.) 
 3. Check if this structure rotates without the cable interference while initialization.

2.3 Check cable routing on Geneva Gear
It can have the skew error even though no cable interference was found on both modules described previously. In which case, engineers have to check the firmware version of POL(Pol2) which is 1.18 or later (FW package: v1.22 or later).
 

3. Related Document 

-  VMT-1007_Geneva Gear Motor_Service Manual_1.1

- CF_v240MT_Tri Band Cable Routing_200207_v1.0


 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TB#20-002 Installation Guide for Intellian Antennas Sub 1.5m

Document No.: TB#20-002
Date: 20 May 2020
Classification: Internal
Attn: All Tech Support
Related Model: VSAT, TVRO, FBB (Sub 1.5m)
Subject: Installation Guide for Intellian Antennas Sub 1.5m

1. Overview
There were reports with requests from customers regarding additional clarification of the Installation Guides for Sub 1.5m Antennas. This document provides additional installation information to define acceptable vessel vibration, recommendations for antenna mounting posts including height limitations, and RF interference avoidance.

2. Vessel Vibration
   2.1 Acceptable vibration range

1. The below chart lists the recommended vibration range (IEC-60945) in which the antenna can remain operational with no performance degradation. 
• Intellian desgined the antennas based on the standard of IEC-60945 vibration spec as below. 

2. Intellian recommends the measuring point at the top of the mast shown in the right illustration.
• In the case that the measurement is required, please contact Intellian tech support team. 
3. Vibration levels outside of the acceptable vibration range can cause tracking performance issues and potential mechanical damage to the antenna.
 
3. Recommended Guide for Antenna Mounting Posts
The mounting location and mounting post must be robust enough that it will not flex or sway in ships motion and well re-enforced to prevent flex and vibration forces from being exerted on the antenna and radome.
The mounting post must also be robust enough to withstand the forces exerted by full rated wind load on the radome.
Below are examples of antenna mounting posts.
 
 
Below are examples of braces added, when the antenna mounting posts exceeds the max post height.
Brace 2 EA (Example)

4. Avoid RF Interference
Because of RF interference, antennas may become unable to transmit/receive data, reducing their throughput, causing delays and performance degradation. The following are recommendations to avoid RF interference when installing antennas.

S-Band Navigational Radars:
• Do not install the antenna near high power shortwave radars. Most radar transmitters emit RF energy within an elevation range of -15° to +15°. It is recommended to position the antenna at least 15 feet(4.6m) away from the radar.
 

Warning: Never place the antenna in the beam path of the radar regardless of distance. The high power shortwave radar may impair its performance or damage the antenna.

X-Band Navigational Radars:
• The ADE should be mounted more than 0.6 meters/2 feet from 2kW (24 km) radars.
• The ADE should be mounted more than 2 meters/8 feet from 10kW (72 km) radars.
• The ADE should be mounted more than 4 meters/12 feet from 160kW (250km) radars.

VHF/UHF/MF/HF Antennas:
• The ADE should be mounted more than 2.5 meters/8 feet from any high power MF/HF antennas (<400W).
• The ADE should be mounted more than 4 meters/12 feet from any high power MF/HF antennas (1000W).
• The ADE should also be mounted more than 4 meters/12 feet from any short-range (VHF/UHF) antennas.

Other Considerations:
• Another consideration for any satellite antenna mounting is multi-path signals (the reflection of the satellite signal off of nearby surfaces arriving out of phase with the direct signal from the satellite) to the antenna. This is mainly a problem for the onboard GPS, and/or the GPS based Satellite Compass.
• The ADE should be mounted more than 2.5 meters/8 feet away from any L-band satellite antenna.
• The ADE should be mounted more than 3 meters/10 feet away from any magnetic compass installations.
• The ADE should be mounted more than 2.5 meters/8 feet away from any GPS receiver antennae.

5. Recommended Limitation of Mounting Height
Intellian recommends following the antenna installation and operational guide, shown in the below chart and table, to ensure full antenna performance and prevention of potential mechanical damage.
Prerequisite 
• The mounting platform should be rigid enough and not subjected to excessive vibration. (Reference: Acceptable vibration range)
• Secured tightly to the structure of the vessel.
 
Mounting Height
• The higher up you mount the antenna above the pivot point of the ship, the higher the tangential acceleration (g-force) exerted on the antenna will be (see chart below).
• When the g-force exerted on the antenna is light, antenna stabilization and overall performance will not be affected.
• If the g-force exerted on the antenna is high enough, antenna stabilization and overall performance will be affected.
• If the g-force exerted on the antenna is excessive, the antenna will not maintain stabilization and may even be physically damaged by the g-force.
 1) Max. Height: Vertical distance from the ship’s motion center to the installed antenna.


 
 

Categories
Technical Support, VSAT, TVRO
05 October 2020
Technical Bulletin

[TB-190211-01] v240MT Tri-band module shape change

Technical Bulletin
Document No.: ITB-190211-01
Date: February 11, 2019
Classification: External
Attn.: All Intellian
Related Product: v240MT
Subject: Tri-band module shape change

REASON FOR NOTICE

To notify changs on the tri-band module of the v240MT as there have been an increased number of inquiries on these during antenna installation in field.
Please be informed that the shape of tri-band module on v240MT has been modified since November 2018 for better weight balancing even in all three band positions.
 


Antenna installation procedure will not be affectedby the changes. The antenna assembly can be performed with exsiting antenna installation manual.
Due to the changes, below spare parts need to be prepared based on the serial numbers of the antenna accordingly.
 
Please contact your local TS team or PM team should you require any further information.
Thank you.
 
 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TB#160817 v80G Caution for 4W BUC Cable Connection

Technical Bulletin
Document No.: TB-160817-01
Date: Aug 17th, 2016
Classification: Internal / External
Attn: Tech Support, Customer
Related Product: v80G
Subject: Caution for 4W BUC Cable Connection

1. Introduction

Please be informed that the 4W BUC failure caused by incorrect connection of TX cable on v80G has been reported recently and special cautions are required to prevent such issues.
 
2. Basic System Configuration
The v80G basic system configurations are below. Tx cable connection differs according to the type of BUC.
  • In case of using 8W BUC : Connect TX cable through the ACU.
  • In case of using 4 W BUC : Connect TX cable to the modem directly. red line)
 
 
3. Case of Failure 
The image is the part of back panel of the ACU that is for v80G. Existing “Antenna Tx” port on this back panel makes a engineer confuse to connect Tx cable.
 
 
 

Actually, there is a case that a engineer has connected Tx cable to a modem through an ACU. As a result, the 4W BUC is broken because the allowable voltage is 30W.

 

4. Preventive measures
To prevent above human error, intellian covers rubber cap upon the antenna Tx connector and applies the warning tag below. (ACU: VP-T528)

Please contact your local TS team should you require any further information.
Thank you.

 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TB#19-002 Explanation of the concept of Power TX OFF on BUC

Technical Bulletin
Document No.: TB#19-002
Date: April, 19, 2019
Classification: Internal
Attn: Tech Support / Field Engineers
Related Model: GX Series (including models conversion-ed)
Subject: Explanation of the concept of Power/TX OFF on BUC

1. Reason For Notice

It has been reported that some cases are opened as a BUC issue from support on GX models. Please note that GX models have safety action which is Power or TX OFF on BUC when encountering temporary unstable tracking.
 
2. Explanation of the concept of Power/TX OFF on BUC
1) Once GX models encountered unstable tracking issue which comes from driving parts failure (motors, related sensors), vibration or etc, it sent to BDT that unstable condition which is pointing disable.
 

 
2) Then SCM board sent the command TX OFF or POWER OFF to BUC as a safety action. These actions found out on Debug page and log message as below.
 

 
3. Currently Known BUC Failure Case
Except for BUC Overdriven message, nothing is known about this BUC failure so far.
Please refer to the screen capture which has BUC overdriven on CM Webpage as below.
 
 
 
 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TB#19-001 Precaution on Dual Diversity Configuration using GX Mediator

Technical Bulletin
Document No.: TB#19-001
Date: Apr., 18th, 2019
Classification: Internal
Attn: Tech Support / TS Engineer
Related Model: GX Mediator
Subject: Precaution on Dual Diversity Configuration using GX Mediator

1. Reason For Notice

It has been identified that there is a communication issue on Dual GX system between GX BDT and GX mediator which is comes from LAN port (No.7 or No.8) on BDT rear panel.
Please be informed that Dual Diversity Configuration setting is only activated by pressing Reboot Only button at this point. (not Save and Reboot button) 
 
2. Contents
Please follow the procedures in this document when encountered communication issue between devices as below.

1. Check the ethernet cable is connected correctly.
The cable should be connected on LAN port (no.7 or no 8) on the rear of BDT.
 

2. Precaution on Dual Diversity Configuration (temporary measure)
 

Whenever setting dual diversity configuration, click Reboot Only button on Administration -> iARM Save & Reboot to apply dual diversity setting.
 
 

Categories
Technical Support, VSAT
05 October 2020
Technical Bulletin

TB#19-012 Applied SC-APC Type Fiber Optic Connectors

Technical Bulletin
Document No.: TB#19-012
Date: 20, December, 2019
Classification: External
Attn: All Tech Support
Related Model: v240MT
Subject: Applied SC-APC Type Fiber Optic Connectors

1. Reason for Notice

It has been reported that there are issues with existing fiber connectors with a crack of inner ceramic material on the FC/APC fiber connector. SC-APC type Fiber Optic connectors will replace the FC/APC fiber connectors. The SC/APC fiber connectors are quick, easy, and are secure to connect.
The new solution is for improvement of the Intellian product and should not interfere with the existing fiber infrastructure. It is recommended to utilize the SC/APC fiber terminations for new or future installations.
 
2. Overview Fiber Link Product
All fiber connectors on the ADU and BDU have changed from FC/APC to SC/APC as shown below.
 

Intellian introduces the new fiber links with new model name as follow.
  • FO-1V56 from FO-1V50 which used for v240MT Gen-I model.
  • FO-1V67 from FO-1V65 which used for v240MT Gen-II model.
3. Application
3.1 Installed Fiber Links
Since the existing product is not defective and this change is for just improvement, Intellian has decided to use existing connector (FC-APC) on the fiber Link in the field or in the warehouse.
3.2 New Fiber Links
In line with new model name above, these new products have been produced from December 2019.

4. Additional Information
Consideration for new or future installations, the recommended fiber infrastructure should include SC/APC fiber terminations.
Intellian supplies different type of fiber optic cables and FC-APC to FC-APC adaptor in order to install new fiber links without issue.

Supplied Fiber Optic Cables (for single-mode / Intellian standard)
Three different types of Fiber Optic Cables are supplied. There are 2 sets for each side (of the BDU/ADU) supplied to connect to SC-APC type connector of Fiber port of Fiber Link units.
 


Supplied FC-APC to FC-APC Adaptor
If you cannot connect the Fiber Optic Cables directly to the SC-APC connector, connect two FC-APC type Fiber Optic Cables using FC to FC Adaptor.
 

Intellian has started to provide spare parts (ADU and BDU unit) with SC-APC connector type including the cables and adaptor by default. In case of replacing these parts to existing equipment, utilize these cables and adaptor in order to resolve compatibility issues.

For more detail information, please refer to the manual for this fiber links.
 

Categories
Technical Support, VSAT
05 October 2020
Technical Tips

VSAT How to dowload LOG files by FTP Technical Tips

How to download LOG files by FTP 
 

Use File Explorer (NOT Internet explorer) to access the LOG files by FTP. 
 
iArm:
FTP://intellian@192.168.0.223/nand/log   (use IP of desired ACU) 
 
ETSW:  
FTP://root@192.168.0.223/nand/log  (use IP of desired ACU) 
 
  
 
Username: Intellian 
Password: 12345678 
 
Window will show all the files in the NAND LOG memory. 
 
In the VIEW tab, select DETAILS: 
 
  
Sort the files by select “Last Modified” to get latest created LOG files on top of the list for easy selection of the LOG files. Select the LOG files you wish to save to your PC and copy to desired location. 
 

Categories
Technical Support, VSAT
05 October 2020
Part Replacement Manual

VSAT_v100_A-90024_D-Sub(Gender) Assembly_Service Manual

Creation Date: Feb. 18. 2016
Version: 1.1
Library: Service Manual
Related model: v100 / v100GX
Tags:  D-sub Gender
Additional Description: Spare parts

Categories
05 October 2020
Technical Bulletin

[TB-180208-01] i-Series Satellite Library Update Release

Technical Bulletin
DocumentNo.: TB-180208-01
Date: February 8, 2018
Classification: Internal
Attn: All. Intellian
Related Product: i- Series
Subject: Satellite Library Update Release
 

Please note that the new satellite library for Intellian i-Series has been released. In this updated version, following items are included and verified.
The version for each product group is as follows and the library file for relevant model is available via the download link in the table below.

1. Updated Library Version Information
 
ModelNew VersionDownload Link
i-Series StandardV4.12Download
i6W & i9WV4.03Download
 
2. Updated Satellite Information
 
Satellite / Sat CodeChange Description
TELST_18 / Sat Code 21TELST_18 satellite list has been updated
BSAT_110 / Sat Code 61BSAT_110 satellite list has been opdated
 
3. Updated Region Information
  • Updated region list is JAPAN_BS


Please contact Anna Kim in Product Team, if you require any further information.
Thank you.

Contacts
Anna Kim│ Product Team
Location: HQ
Extension: 1073
Mobile: +82-10-2020-0418
Email: Anna.Kim@intelliantech.com

Categories
05 October 2020
Technical Bulletin

[TB-190401-01] No Impact of GPS Rollover on Intellian Products

Technical Bulletin
Document No.: TB-190401-01
Date: April 1, 2019
Classification: External
Attn: All Customers
Related Product: All Product
Subject: No GPS Rollover Impact on Intellian Products

REASON FOR NOTICE

This technical bulletin is intended to notify customers that all Intellian products are not affected against GPS rollover issue.

WHAT’S THE GPS ROLLOVER ISSUE?
The Global Positioning System provides accurate timing information to many of our critical systems. It also includes the ability to transmit the proper date and time to a receiver by supplying the receiver with the current week and the current number of seconds into the week. This allows the receiver to translate the date and time into a more typical format – day, month, year, and time of day.
However, the field that contains the week number is a 10-bit binary number. This limits the range of the week number to 0 – 1023, or 1024 total weeks.
GPS week zero started January 6, 1980. The 1024 weeks counter ran out and rolled over on August 21, 1999. The week counter then reset to zero, and it has been recounting ever since. The next time the counter will reach week 1023 and rollover to zero is on April 6, 2019.

NO IMPACT ON INTELLIAN PRODUCTS
The GPS Rollover will not affect any Intellian Products.
Intellian has confirmed with the chipset vendors that they already implemented the solution to their chip which was on all Intellian products and their GPS chip is safe from the rollover.
In addition, Intellian products are using GPS time only for the log storage and there is no impact of GPS Rollover on actual antenna operation.
 

In addition, Intellian products are using GPS time only for the log storage. Because of it, there is no problem in actual antenna operation.

Please contact your local TS team or PM team should you require any further information.
Thank you.
Product Management Team
Office: +82.31.379.1000
E-mail: PM@intelliantech.com
 

Categories
05 October 2020
Technical Bulletin

[TB-161219-01] Q4 t-Series Firmware Update Release

Technical Bulletin
Document No.: TB-161221-01
Date: December 21th, 2016
Classification: External
Attn: All Customers
Related Product: t80W, t100W, t110W, t130W
Subject: Q4 t-Series Firmware Upgrade Release
 

Please note that Intellian has released an upgraded firmware for t-Series model of TVRO. This firmware applies to t80W, t100W, t110W and t130W models. You can find the completed firmware version table at the end of this document with dedicated download links.
 
New Function
1. Satellite information saving function is provided. If a end user edits satellite information, it is saved to the ACU and end user can re load it whenever he wants.

Improvement
1. 3 axis motion control gain has been improved to achieve better stabilization and tracking performance.
2. Diagnosis accura c y is enhanced to prevent false positive readings. Threshold have been optimized and changed for diagnostic accuracy.
3. Unintended Bow offset saving has been avoided by reinforced saving condition for Search 1 operation
4. Recovery algorithm is adopted to maintain level of sensor box. It can prevent malfunction of AZ, EL and CL motion.

Bug Fix
1. When backup the antenna parameter, it might be broken intermittently . It has been fixed for accurate data processing of ACU.
2. LO was changed Intemittently during antenna initializing from setup mode. It has been corrected to prevent unintended LO change.

Antenna Firmware Table
 
ProductModel No.Firmware FileVersion
t80WT3-91AW2T3_TW2_161203_V1.07fwp [Down] 1.07
t100WT3-101AWxxT3_TW2_161203_V1.07fwp [Down] 1.07
t110WT3-111AWxxT3_TW2_161203_V1.07fwp [Down] 1.07
t130WT3-131AWxxT3_TW2_161203_V1.07fwp [Down] 1.07
 

Please contact your local TS team or PM team should you require any further information.
Thank you.

Product Management Team
Office: +82.31.379.1000
E mail: PM@intelliantech.com

Categories
05 October 2020
Technical Bulletin

[TB-190122-01] v240MT Firmware Update Release

Technical Bulletin                       
Document No.: TB-190122-01 
Date: January 22, 2019 
Classification: External 
Attn: All Customers 
Related Product: v240MT 
Subject: v240MT Firmware Upgrade Release 
 

Please note that Intellian has released an upgraded firmware for Intellian v240MT VSAT antenna system. You can find the completed firmware version table at the end of this document with dedicated download links. 
 
New 
1. Terrasat BUC M&C function has been implemented. 
2. System band select option has diversified. 
Previous option was always Ka-band, Ku-band and C-band combinations but as there happen requests not to use of certain band of BUC recently, several options are added such as Ka-band only and C & Ka-band modes. 
 
Bug Fix 
1. Data Center roles (Primary and Secondary) were reversely recorded in Mediator backup file. This issue is resolved. 
 
Firmware Table 
 
ProductFirmware FileVersion
v240MT Mediator iARMiARM-mt_mediator-v1.22-201812201426.tgz [Down]1.22
v240MT ACU iARM iARM-mt-v1.21-201812181314.tgz [Down] 1.21
v240MT Antenna V2_V240MT_181224_V1.22.fwp [Down] 1.22
 

** iARM softwares should be applied to both ACU and Intelligent mediator at once. 


Please contact your local TS team or PM team should you require any further information. 
 
Thank you

Categories
05 October 2020
Troubleshooting

GXBDT No RX: Remove OTA BeamMap file on common folder

#Library: Troubleshooting
#Related Model: GX Series
#Tags: No RX, No HW issue

Objectives: No RX: Remove OTA_BeamMap file on common folder

In case that the antenna has trouble getting RX issue without any hardware failure. 
Then please do the procedure of deletion of OTA_BeamMap file as below. 


iDirect CM login: root 
Password: iDirect  or iDirect123!
# cd /common
# ls -al

Remove the old OTC file to perform the OTC. 
# rm OTA_BeamMap.json  (file remove command)
# ls -al  (confirm that the file is removed)
 

Then reboot, it will synchronize to the CONSTELLATION_OPT file on the selected package. 


 

Categories
05 October 2020
Technical Tips

VSAT Log operation Set Tracking Parameter Figure Technical Tips

Creation Date: 
Version: 1.0
Library: Training material
Related model: VSAT
Tags: VSAT Log operation set tracking parameter figure
Additional Description: 


 

Categories
05 October 2020
Technical Tips

v85NX Note for assembling Rotary Joint Technical Tips

Knowledge Contents

#Library: Technical Tips

#Related Model: v85NX, v100NX

#Tags: Rotary Joint, V5-5001, assembly

 

Subject: Note for assembling Rotary Joint

After installing a new rotary joint and/or slip ring, arrange the cables by using cable ties.

image.png

 

Categories
05 October 2020
Troubleshooting

GXBDT About iDirect Configuration files Technical Tips

#Library: Technical Tips
#Related Model: GX Series, GX100, GX60, 
#Tags: Configuration File, BDT

Objectives: About iDirect Configuration files

Here is the explanation for iDirect Configuration file for intellian field engineers.
The configuration files consist of four files and each file has its own function. 
On each package file (release 1 or release 2) has these configurations. 



1. TERMINAL_OPT (as known as "falcon" file) 
 - Minimum information to connect between antenna and BDT. 
 - Login Password, Modem Serial Number, ACU Network IP included. 
 - RX / TX Pol and LNB Information included. 
 - Do not remove this file while onboard service. 

2. GLOBAL_PKI 
 - Provision Key Information 
 - Do not remove this file while onboard service. 

3. CONSTELLATION_OPT
 - Satellite Beam information included. 
 - This information is essential for tracking satellites. 

4. TERMINAL_LAN_OPT
 - LAN Configuration information included.
 - This file was removed when shipping the antenna.
 - the time when antenna tracks the correct satellite, this file is downloaded automatically by OTA. 

 

Categories
05 October 2020
Technical Tips

v240C Note for C band vs 5G Interference check by using Spectrum Technical Tips

Knowledge Contents
#Library: Technical Tips
#Related Model: C-band VSAT (v240C)
#Tags: WiMax Filter

Subject: 5G Interference Check
While commissioning, engineer can use spectrum to check if 5G mobile service is impacting the received (RX) Chain for get modem lock. This 5G signal has affected the reception of the broadcast signal of the satellite communication service, and there is no current solution because the 5G signal frequency range is an integral part of the C-band frequency range.

1. Spectrum Connection
  
2. Input C-band Frequency Range and make Maker on as below table
 - Whole C-band Range to check 5G mobile service power
   


- Test will be done when v240C (C-band Terminal) to mount with Radar filter and WiMax filter to compare.
  1. Marker 1 950 MHz  (IF Freq, RF Freq : 4.2GHz)
  2. Marker 2 1450 MHz (IF Freq, RF Freq : 3.7GHz)
  3. Marker 3 1525 MHz (IF Freq, RF Freq : 3.625GHz)
  4. Marker 4 1750 MHz (IF Freq, RF Freq : 3.4GHz)

Example figure shows and explain that within the Radar Filter 5G mobile service distortion whole c-band Spectrum Range, however, when terminal uses WiMax Filter, it can avoided unwanted signal (Rejection) for v240C to track c-band Service.

 - Checking on Target RX Signal


    1. Check Modem's Option file for RX frequency 
    2. Input "Center Freq" for RX frequency
    3. to see difference between Radar Filter vs. WiMax fiter.

The replacement of (P/N: VC-4006) Wi-MAX Rejection Filter Kit is available upon customer request, with the understanding that the Rx band frequencies changes from 3.625 – 4.2 GHz to 3.7 – 4.2


3. Commissioning Recommondation

As the reader recognizes, the frequencies that were commonly used for C-band until 3.4 GHz to 3.8 GHz are in use for 5G services in other countries. By using the WiMAX Filter allows for 3.7 GHz to 4.2 GHz RX reception without any distortion. Intellian recommends assigning the VSAT terminal RX frequencies for commissioning between 3.7 GHz to 4.2 GHz. Also, if engineer is suspecting that 5G issue is happening on site for c-band commissioning, please be prepare for spectrum to vertify.

End of Technical Tip
 

Categories
05 October 2020
Technical Tips

VSAT Log Recording Method Log Analysis Tips

Knowledge Contents
# Record once every 30 seconds when Tracking
# Record once every 1 second when Searching
# When checking the antenna status (Searching, Tracking, Online, etc..),
   the engineer MUST analyze BOTH the Log Graphs & the Message Information.



 

Categories
05 October 2020
Technical Tips

VSAT Block Zone Setting Issue Log Analysis Tips

Knowledge Contents
#Library: Technical Tips
#Related Model: VSAT
#Tags: Block Zone Setting
 

Subject : To recognize Blockzone Setting while doing Log Analysis

  • Select sequentially “C/N” and “REL_AZ”.
  • The signal value was dropped at the specific relative azimuth angle.
  • It is suspected some blockage is from 300 degree to 350 degree.
  • Please consider the elevation angle also.

Categories
05 October 2020
Technical Tips

VSAT Bow Offset Check Log Analysis Tips

Knowledge Contents
#Library: Technical Tips
#Related Model: T-Series / VSAT
#Tags: Bow Offset / Callibration
 

Objectives : To identify the wrong Bow offset setting on Log 

  • Select sequentially “C/N” or “Signal” and “REL_AZ” and “EL”.
  • Modem command beam switching order in seach3 mode.
  • Finally it tracks correctly after global search and noticed that Azimuth (Relative) difference once it is into tracking mode.

Categories
05 October 2020
Technical Tips

VSAT AZ Axis Check Log Analysis Tips

Knowledge Contents
#Library: Technical Tips
#Related Model: VSAT
#Tags: Azimuth / AZ Axis / Heading 

Objectives : To check the Azimuth Movement Behavior when heading device is connected.


  • Select sequentially “Headiing” and “REL_AZ”
  • Typically the heading and rel_az make the symmetry.
  • The heading and rel_az does not make a symmetrical shape. 
    • There is AZ encoder fault message.
  • There are two possibilities of fault.
    • The first is AZ encoder with belt tension. (assembly status)
    • The second is AZ motor.
  • In High Elevation Mode
  • Typically the heading and rel_az make the symmetry.
    • Exceptional case is the el angle over the 74 degree, high el mode.
      • It is normal status.
         

Categories
05 October 2020
Announcement

TN#20-005 Release Online Training for v80E

Document No.: TN#20-005
Date: 24 April 2020
Classification: Internal
Attention: All Intellian
Related Model: v80E
Subject: Release of the Online Training for v80E

1. Introduction

HQTS is pleased to announce the release of an online training course for v80E, which includes an assessment of the v80E. 
v80E is a Ku-band 3-Axis stabilized maritime VSAT antenna system. The v80E provides VSAT solutions for efficient RF performance with compact and light mechanical design. v80E equipped with an RF module with a new mounting architecture. The stabilized 3-axis platform and quality approved pedestal design ensure reliable broadband communications for sailing vessels. The v80E is operator-friendly and easy to install with a single coaxial cable connection that combines TX, RX, FSK, 10MHz Ref and DC power. With the new radome design, the dome-on external single cable connection means that installers do not need to open the radome during installation. Equipped with Intellian's next generation Antenna Control Software AptusNX, the v80E antenna can be easily monitored and controlled.
 
VSAT_v80E_Online Training:
 

 
The v80E online training consists of 9 modules with assessment questions.
• Module_01_NX_E_VSAT Introduction
• Module_02_v80E_Technical Product Overview
• Module_03_v80E_Installation
• Module_04_v80E_AptusNX Installation Wizard
• Module_05_v80E_Operation
• Module_06_v80E_Callibration
• Module_07_v80E_Firmware Update_Diagnosis
• Appendix_Module_04_iDirect Velocity X7 Commissioning
• Assessment Module_v80E Online Training Course
Upon successful completion of the v80E online training course, each participant receives a Certificate of Completion.

2. Training Managers 
Training managers in each region will assign the v80E online training course for their technical teams and any other team members upon request.

Please contact the training managers in your region for all of Intellian's online courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com – EMEA

3. Upcoming Online Training Course
More online training courses are getting developed and released soon.
   - V100E Online Training: 30th. April 

 

Categories
05 October 2020
Announcement

TN#20-008 Release Online Training for Intelligent Mediator Gen-II

Document No.: TN#20-008
Date: July 24, 2020
Classification: Internal
Attn: All Intellian
Related Model: Intelligent Mediator Gen-II
Subject: Release of the Online Training for Intelligent Mediator Gen-II
 
1. Introduction
HQTS is pleased to announce the release of the online training for the Intelligent Mediator Gen-II.
The Intelligent Mediator Gen-II enables a smart approach to blockage mitigation of antennas, antenna diversity, and failure reduction. It can provide VSAT antenna mediation up to eight antennas including other brand antennas and RF switching up to eight modems regardless of the frequency bands including GEO C, Ku, Ka-bands, and MEO Ka-band. When the user requires a specified modem with special features, it requires only to select any antenna and link to any modem installed on the ship.

VSAT_Intelligent Mediator Gen-II Online Training:
 
 
The Intelligent Mediator Gen-II Online Training Course consists of Three modules with an assessment module.
• Module_01_Intelligent Mediator Gen-II_Product Introduction
• Module_02_Intelligent Mediator Gen-II_Installation
• Module_03_Intelligent Mediator Gen-II_Operation
• Assessment Module_Intelligent Mediator Gen-II Online Training

Upon successful completion of the Intelligent Mediator Gen-II online training course, each participant receives a Certificate of Completion.
 
2. Training Managers 
Training managers in each region will assign the Intelligent Mediator Gen-II online training course for their technical teams and any other team members upon request.

Please, contact the training managers in your region for all of Intellian’s online training courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com – EMEA

Categories
05 October 2020
Announcement

TN#20-006 Release Online Training for v100E

Document No.: TN#20-006
Date: 29 April 2020
Classification: Internal
Attention: All Intellian
Related Model: V100E
Subject: Release of the Online Training for v100E

1. Introduction

HQTS is pleased to announce the release of an online training course for v100E, which includes an assessment module for v100E. 
V100E is a Ku-band 3-Axis stabilized maritime VSAT antenna system. The v100E provides VSAT solutions for efficient RF performance with compact and light mechanical design. V100E equipped with an RF module with a new mounting architecture. The stabilized 3-axis platform and quality approved pedestal design ensure reliable broadband communications for sailing vessels. The v100E is operator-friendly and easy to install with a single coaxial cable connection that combines TX, RX, FSK, 10MHz Ref and 48VDC power. Equipped with Intellian's next generation Antenna Control Software AptusNX, the v100E antenna can be easily monitored and controlled.

VSAT_v100E_Online Training:
 

 The v100E online training consists of 9 modules with assessment questions.
• Module_01_NX_E_VSAT Introduction
• Module_02_v100E_Technical Product Overview
• Module_03_v100E_Installation
• Module_04_v100E_AptusNX Installation Wizard
• Module_05_v100E_Operation
• Module_06_v100E_Callibration
• Module_07_v100E_Firmware Update_Diagnosis
• Appendix_Module_iDirect Velocity X7 Commissioning
• Assessment Module_v100E Online Training Course
 
Upon successful completion of the v100E online training course, each participant receives a Certificate of Completion.

2. Training Managers 
Training managers in each region will assign the v100E online training course for their technical teams and any other team members upon request.

Please contact the training managers in your region for all of Intellian's online courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com – EMEA

3. Completed the Learning Path for E-Series
By the lauching v100E Online Training, completed E-Series Online Training Learning Path
E-Series Online Training Learning Path consists of:
 - Training managers now able to assign the specific training course or E-Series Learning Path for their technical teams and any other team members upon request

Categories
05 October 2020
Announcement

TN#20-007 Release Online Training for v240M Gen-II

Document No.: TN#20-007
Date: 17th June 2020
Classification: Internal
Attn: All Intellian
Related Model: V240M Gen-II
Subject: Release of the Online Training for v240M Gen-II

1. Introduction

HQTS is pleased to announce the release of an online training course for v240M Gen-II, which includes an assessment module. 
The Intellian Dual-band VSAT v240M Gen-II antenna is a stabilized 2.4M maritime VSAT antenna system designed to be deployed for a wide range of maritime and semi-fixed applications such as on shipping vessels, oil rigs, and cruise liners, etc. The dual-band system is capable of operating in two different frequency bands of C and Ku-band via the motorized feed assembly and choice of external modems.
The v240M Gen-II provides the unique capability of switching between different satellite frequency bands (C and Ku-band), as needed without any user intervention. This then enables the operator to select the best solution for the geographic location or for flexibility in achieving the highest throughput on virtually any satellite

VSAT_v240M Gen-II_Online Training: 
 
 
The v240M Gen-II Online Training Course consists of five modules with an assessment module.
• Module_01_v240M_Gen-II_Product Introduction
• Module_02_v240M_Gen-II_Assembly and Installation
• Module_03_v240M_Gen-II_Theory of Operation
• Module_04_v240M_Gen-II_Aptus and Intellian Device Connectivity
• Module_05_v240M_Gen-II_Commissioning
• Assessment Module_v240M Gen-II Online Training Course
 
Upon successful completion of the v240M Gen-II online training course, each participant receives a Certificate of Completion.

2. Training Managers 
Training managers in each region will assign the v240M Gen-II online training course for their technical teams and any other team members upon request.

Please, contact the training managers in your region for all of Intellian’s online courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com – EMEA

3. Upcoming Online Training Course
More online training courses are getting developed and released soon.
   - Smart Mediator Gen-II Online Training: Week 30 

 

Categories
05 October 2020
Announcement

TN#20-004 Release Online Training for v60E

Document No.: TN#20-004
Date: 17 April 2020
Classification: Internal
Attention: All Intellian
Related Model: v60E
Subject: Release of the Online Training for v60E

1. Introduction

HQTS is pleased to announce the release of an online training course for v60E, which includes an assessment of the v60E. 
v60E is a Ku-band 3-Axis stabilized maritime VSAT antenna system. The v60E provides VSAT solutions for efficient RF performance with compact and light mechanical design. v60E equipped with an RF module with a new mounting architecture. The stabilized 3-axis platform and quality approved pedestal design ensure reliable broadband communications for sailing vessels. The v60E is operator-friendly and easy to install with a single coaxial cable connection that combines Tx, Rx, FSK, 10MHz Ref and DC power. With the new radome design, the dome-on external single cable connection means that installers do not need to open the radome during installation. Equipped with Intellian's next generation Antenna Control Software AptusNX, the v60E antenna can be easily monitored and controlled.

VSAT_v60E_Online Training:
 
 
The v60E online training consists of 9 modules with assessment questions.
• Module_01_NX_E_VSAT Introduction
• Module_02_v60E_Technical Product Overview
• Module_03_v60E_Installation
• Module_04_v60E_AptusNX Installation Wizard
• Module_05_v60E_Operation
• Module_06_v60E_Callibration
• Module_07_v60E_Firmware Update / Diagnosis
• Appendix_Module_04_iDirect Velocity X7 Commissioning
• Assessment Module_v60E Online Training Course

Upon successful completion of the v60E online training course, each participant receives a Certificate of Completion.

2. Training Managers 
Training managers in each region will assign the v60E online training course for their technical teams and any other team members upon request.
Please contact the training managers in your region for all of Intellian's online courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com – EMEA

3. Upcoming Online Training Course
More online training courses are getting developed and released soon.
   - V80E Online Training: 21th. April 
 
 

Categories
05 October 2020
Technical Bulletin

[TB#20-001] v240MT Gen-I Checkpoints for Skew Error

Creation Date: Feb 21. 2020
Version: 1.0
Library: Techinical Bulletin
Related model: All VSAT
Tags: [TB#20-001], v240MT Gen-I, Checkpoints for Skew Error
Additional Description: [TB#20-001] v240MT Gen-I_Checkpoints for Skew Error




 

Categories
05 October 2020
Announcement

TN#20-002 Release Online Training for GX100NX

Document No.: TN#20-002
Date: 09 April 2020
Classification: Internal
Attn: All Intellian
Related Model: GX100NX
Subject: Release Online Training for GX100NX

1. Introduction

HQTS is pleased to announce the release of an online training course for GX100NX, which includes an assessment of each session. 
The GX100NX is an all-new design Maritime Global Xpress Terminal, including the capability to operate in 2.5 GHz wideband Ka-band and a 105 cm diameter reflector. The GX100NX has a 2.5 GHz wideband tuned reflector & radome for future high-bandwidth services, as new satellites and constellations are launched. Our GX100NX terminal also offers highly-efficient RF design and a 10W high power BUC option. These features and technical capabilities combine to make the GX100NX the most future-proof terminal available for Fleet Xpress services.

VSAT_GX100NX_Online Training:
 
 
 The GX100NX online training consists of 10 modules with assessment questions.
• Module_01_GXNX_VSAT Introduction
• Module_02_GX100NX_Technical Product Overview
• Module_03_GX100NX_Installation
• Module_04_GX100NX_AptusNX_Installation Wizard
• GX100NX Module 4_Installation Wizard (Video)
• Module_05_GX100NX_Operation
• GX100NX Module 5_Operation (Video)
• Module_06_GX100NX_Calibration
• GX100NX Module 6_Calibration (Video)
• Module_07_GX100NX_Firmware Update_Diagnosis

 New: Upon successful completion of the GX100NX online training course, each participant receives a Certificate of Completion.
 
2. Training Managers 
Training managers in each region will assign the GX100NX online training course for their technical teams and any other team members upon request.
Please, contact the training managers in your region for all of Intellian’s online courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com - EMEA

3. Upcoming Online Training Course
More online training courses are getting developed and released soon.
   - GX60NX Online Training: 17th. April 
   - E – Series: TBD

Categories
05 October 2020
Announcement

TN#20-003 Release Online Training for GX60NX

Document No.: TN#20-003
Date: 17th April 2020
Classification: Internal
Attn: All Intellian
Related Model: GX60NX
Subject: Release of the Online Training for GX60NX

1. Introduction

HQTS is pleased to announce the release of an online training course for GX60NX, which includes an assessment of the GX60NX. 
GX60NX is Inmarsat Global Xpress VAST maritime terminal. GX60NX designed with a compact and light-weight antenna. It provides easy and convenient installation for users to save the total cost of ownership, including the capability to operate in 2.5 GHz wideband Ka-band with a 65 cm diameter reflector. The GX60NX has a 2.5 GHz wideband tuned reflector & radome for future high-bandwidth services, as new satellites and constellations are launched. Our GX60NX terminal also offers highly-efficient RF design and a 10W high power BUC option. These features and technical capabilities combine to make the GX60NX the most future-proof terminal available for Fleet Xpress services.

VSAT_GX60NX_Online Training:
 
The GX60 online training consists of 11 modules with assessment questions.
• Module_01_GXNX_VSAT Introduction
• Module_02_GX60NX_Technical Product Overview
• Module_03_GX60NX_Installation
• Module_04_GX60NX_AptusNX_Installation Wizard
• Video_Module_04_AptusNX_Installation Wizard
• Module_05_GX60NX_Operation
• Video_Module_05_GX60NX_Operation
• Module_06_GX60NX_Calibration
• Video_Module_06_GX60NX_Calibration
• Module_07_GX60NX_Firmware Update_Diagnosis
• Assessment Module_GX60NX Online Training Cou
Upon successful completion of the GX60NX online training course, each participant receives a Certificate of Completion.

2. Training Managers 
Training managers in each region will assign the GX60NX online training course for their technical teams and any other team members upon request.
Please, contact the training managers in your region for all of Intellian’s online courses.
• David Yoo david.yoo@intelliantech.com - APAC Korea
• Patrick Fong patrick.fong@intelliantech.com - APAC China & Singapore
• Richard Hood richard.hood@intelliantech.com – AMERICAS
• Ron Van Schaik ron.vanschaik@intelliantech.com – EMEA

3. Upcoming Online Training Course
More online training courses are getting developed and released soon.
   - v60E Online Training: 17th. April 

 

Categories
05 October 2020
Technical Bulletin

TB#20-004 Security of Damping bolts on v240 series (External)

Document No.: TB#20-004
Date: 15 June 2020
Classification: External
Attn: All Tech Support / Valued Customer
Related Model: 240 Series (v240M/ v240MT/ v240C/ v240K /t240CK)
Subject: Preventative Maintenance Notice: Security of Damping bolts

1. Introduction

Intellian requests our technical support team and valued customers to conduct a visual inspection on the damping bolts on the v240 series. It was reported that the damping bolt on the pedestal plate was discovered loose, shown in the figure below. The loosen damping bolt could lead to a significant accident and damage to the v240 series.
  

2. Overview of Damping Bolts (3EA)
 
Check the location of damping bolts (3EA) and verify that damping bolts are correctly tightened, when performing routine maintenance, or field service work for the v240 series.
 
2.1 Inspection and Tightening the bolts
• When finding the loosen bolts, tighten the bolts (3EA) by using an adjustable wrench and a 24mm spanner. 
• Please share the following information with Intellian. Please include the vessel name, antenna serial, and related pictures.

Please contact your local Intellian Tech Service or Sales team should you require any further information.
Thank you.




 
 

Categories
05 October 2020
Technical Bulletin

TB#20-003 Notification of C-band Signal Interference

Document No.: TB#20-003
Date: 04 May 2020
Classification: Internal
Attn: All Tech Support
Related Model: v240C, v240M, v240MT (C-band Commissioning)
Subject: Notification of C-band Signal Interference Caused by the 5G Mobile Communication Signal.

1. Reason for Notice

Recently, the accelerated 5G cellular network rollout has speeded up its installations globally. Intellian provides C-band products such as v240C, v240M, and v240MT, one of our concerns with the reception of the C-band satellite is signal disruptions within the 5G mobile communication service area which is happening in-land areas during the C-Band commissioning process.  

1.1 Global 5G Mobile Service Status (2020YR)
 
2. 5G disruptions during C-band Commissioning
One of our customers has reported that a recent installation of v240C (C-band) was not able to receive the correct C-band frequency due to interference that occurred on-site in Korea. Given the unsatisfactory result of the preliminary diagnosis, during the installation, Intellian decided to conduct a site visit to assess the site environment. 

        
2.1 Root Cause 
The 5G carriers cause co-channel interference with the C-band RX satellite carriers. The co-channel interference degrades the C-band RX satellite reception, causing the loss or poor performance of the C-band RX satellite reception.  

3. Diagnosis Guide 
The issue ONLY occurs when the vessel (VSAT Terminal) is nearby the port where 5G interference interrupts the C-band RX reception. When the vessel leaves the 5G interference area, the system reception improves and returns to normal. 
Installing a WiMAX Filter in front of the LNB input can protect the satellite carriers within its passband and isolate the 5G carriers located out of the passband. Using the WiMAX filter can provide the solution to avoid unwanted signals interfering with the C-band carrier.  
Intellian recommends the implementation of the WiMax filter to our system to reject 5G carriers, and the results prove that this solution provides for a stable commissioning process and VSAT performance.


4. Application
The replacement of (P/N: VC-4006) Wi-MAX Rejection Filter Kit is available upon customer request, with the understanding that the Rx band frequencies changes from 3.625 – 4.2 GHz to 3.7 – 4.2 

4.1 WiMax Filter
 


5. Commissioning recommendation
The 3.5 GHz band, Mid-Band, (3.3 – 3.8 GHz), is a core spectrum band for 5G mobile service deployment globally. Even though this is not a defined frequency range and recognized in the market. There is no one ‘correct’ way to address potential interference issues. Instead, the solution is likely to be dependent on local conditions around the extent and nature of VSAT usage in each country.
 

As the reader recognizes, the frequencies that were commonly used for C-band until 3.4 GHz to 3.8 GHz are in use for 5G services in other countries. By using the WiMAX Filter allows for 3.7 GHz to 4.2 GHz RX reception without any distortion. Intellian recommends assigning the VSAT terminal RX frequencies for commissioning between 3.7 GHz to 4.2 GHz.

6. Related Product Models
Intellian provides different options to customers so that customers can choose depending on installation & commissioning locations to avoid any issue while commissioning near or in a 5G mobile network. Following system model numbers with “Axxx” in the model number, has the applied WiMAX filter on the system. 
 
 
Replacement of the WiMAX filter on the above standard v240C, v240M, and v240MT with Radar Filters are supported using a conversion kit (P/N: VC-4006) upon customer request, with the understanding that the Rx band frequencies changes from 3.625 – 4.2 GHz to 3.7 – 4.2 GHz. 


End of Document
 
 
 

Categories
05 October 2020
Part Replacement Manual

v240MT_VMT-9007_MMW BUC upgrade kit_Conversion Manual

.    Creation Date: 3rd, April, 2020. 
.    Version: 1.0
.    Library: Conversion Manual, Service Manual 
.    Related model: v240MT Gen-II
.    Tags: BUC Conversion, Mission Micro Wave

 

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05 October 2020
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Agila2 Coverage Map

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File Type
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1481 KB
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